Service Policy

For Bangladesh



1. Limited Warranty Period:

Smart phone

12+1 Months

Built-in battery

Follow the device

External battery

6 Months

Charger (Inbox)

6 Months

Cable (Inbox)

6 Months

-Headset or any other accessories are not covered under warranty.



2.The above warranty terms do not apply to the following situations:

  • To consumable parts,such as batteries or protective coatings that are designed to diminish over time,unless failure has occurred due to a defectin materials or workmanship.
  • To cosmetic damage,including but not limited to scratches,dents orbroken plastic ports.
  • To damage caused by accident, abuse,liquid contact,fire,earthquake or external cause.
  • To damage caused by operating the product outside the published guidance.
  • To damage caused by service (including upgrades and expansions) performed by any Unauthorized Service Provider.
  • To product that has been modified to alter functionality or capacity without the written permission.
  • To defects caused by normal wear and tear or otherwise due to the normal aging of the product.
  • To any device which the serial number has been removed or defaced.



3. Notification:

  • During warranty service, the contents of the storage media may be deleted and reformatted.
  • The warranty card is confined to the first purchaser of the product only and is not transferable.
  • The above terms and conditions apply only to TECNO products sold within the territory of Bangladesh.