Service Policy

For TECNO

For Ethiopia

1. Limited Warranty Period:

1) PHONE&TABLET:

Feature phone	24 Months
Smart phone	12+1 Months
Tablet	12+1 Months
Built-in battery	Follow the device
Charger (Inbox)	6 Months
Cable (Inbox)	6 Months
Headset(Inbox)	6 Months
External battery	6 Months

2) RETAIL ACCESSORIES:

Main category	Service Category	Warranty Term
AIOT	Web Camera	12 Months
TWS	TWS	6 Months
WiFi	Portable Router	12 Months
	Home Router
	Mobile Home Router
Other Audio	Wireless Earphone	6 Months
	Wireless Headset
	Wireless Speaker
	Earphone
Others	Smart Watch	12 Months
	Smart Bracelet
Mobile phone peripheral basic accessories	T-Flash Card	5 Years
	Charger	6 Months
	Power Bank

-Backpack, Automobile Data Recorder, Smart Socket, Phone cover, Tempered Glass Screen Protector, Data Cable or any other accessories are not covered under warranty.

2. The Limited Warranty does not cover:

To consumable parts,such as batteries or protective coatings that are designed to diminish over time,unless failure has occurred due to a defectin materials or workmanship.
To cosmetic damage,including but not limited to scratches,dents orbroken plastic ports.
To damage caused by accident, abuse,liquid contact,fire,earthquake or external cause.
To damage caused by operating the product outside the published guidance.
To damage caused by service (including upgrades and expansions) performed by any Unauthorized Service Provider.
To product that has been modified to alter functionality or capacity without the written permission.
To defects caused by normal wear and tear or otherwise due to the normal aging of the product.
To any device which the serial number has been removed or defaced.

3. Notification:

During warranty service, the contents of the storage media may be deleted and reformatted.
The warranty card is confined to the first purchaser of the product only and is not transferable.
The above terms and conditions apply only to TECNO products sold within the territory of Ethiopia.