Service Policy

For itel
For Ethiopia



1. Limited Warranty Period:

Feature phone: 12 Months
Smart phone: 12 Months
Tablet: 12 Months
Built-in battery: Follow the device
External battery: 6 Months
Charger (Inbox): 6 Months
Cable (Inbox): 6 Months
Headset (Inbox) 6 Months
Main category Service Category Warranty Term
Bluetooth /Audio Bluetooth headset 12 Months
Bluetooth speaker
Power Bank Power Bank
  Smart Fitband
Smart watch
Person care Electric hair drier

-Flash Drive, Laptop Adapter, Car charger, Charger, T flash, Battery, Ceiling lamp,Tgsp Film,Extension Socket, Data cable, Earphone or any other accessories are not covered under warranty.


2. The Limited Warranty does not cover:

  • To consumable parts,such as batteries or protective coatings that are designed to diminish over time,unless failure has occurred due to a defectin materials or workmanship.
  • To cosmetic damage,including but not limited to scratches,dents orbroken plastic ports.
  • To damage caused by accident, abuse,liquid contact,fire,earthquake or external cause.
  • To damage caused by operating the product outside the published guidance.
  • To damage caused by service (including upgrades and expansions) performed by any Unauthorized Service Provider.
  • To product that has been modified to alter functionality or capacity without the written permission.
  • To defects caused by normal wear and tear or otherwise due to the normal aging of the product.
  • To any device which the serial number has been removed or defaced.



3. Notification:

  • During warranty service, the contents of the storage media may be deleted and reformatted.
  • The warranty card is confined to the first purchaser of the product only and is not transferable.
  • The above terms and conditions apply only to itel products sold within the territory of Ethiopia.