Service Policy

For Ethiopia

 

 

1. Limited Warranty Period:

1) For TECNO

Feature phone:
24 Months
Smart phone:
12+1 Months
Tablet:
12+1 Months
Built-in battery:
Follow the device
External battery:
6 Months
Charger (Inbox):
6 Months
Cable (Inbox):
6 Months
Headset (Inbox)
6 Months

2) For itel

Feature phone: 12 Months
Smart phone: 12 Months
Tablet: 12 Months
Built-in battery: Follow the device
External battery: 6 Months
Charger (Inbox): 6 Months
Cable (Inbox): 6 Months
Headset (Inbox) 6 Months

 

3) For Infinix

Smart phone: 12 Months
Built-in battery: Follow the device
Charger (Inbox): 6 Months
Cable (Inbox): 6 Months
Headset (Inbox) 6 Months

 

4) For Philips

Samrt phone

12 Months

Function phone

12 Months

 

 

2. The Limited Warranty does not cover:

  • To damage caused by unauthorized modification, disassemble and repair.
  • To damage caused by accident or human behavior. Such as: water intrusion, screen broken, input of inappropriate voltage, over-extrusion, motherboard deformation, etc.
  • To damage caused by misuse or improper maintenance.
  • The warranty certificate does not conform to the product type or be altered.
  • Battery bin stickers and anti-disassemble labels has been removed or defaced or indistinct and unrecognizable.
  • Beyond the warranty period.
  • To damage caused by accident, abuse, misuse, liquid contact, fire, earthquake or other external cause.

 

 

3. Notification:

  • During warranty service the contents of the storage media may be deleted and reformatted.
  • The warranty card is confined to the first purchaser of the product only and is not transferable.