Service Policy

For Ethiopia



1. Limited Warranty Period:


Feature phone

24 Months

Smart phone

12+1 Months


12+1 Months

Built-in battery

Follow the device

Charger (Inbox)

6 Months

Cable (Inbox)

6 Months


6 Months

External battery

6 Months



Main category Service Category Warranty Term
AIOT Web Camera 12 Months
TWS TWS 6 Months
WiFi Portable Router 12 Months
Home Router
Mobile Home Router
Other Audio Wireless Earphone 6 Months
Wireless Headset
Wireless Speaker
Others Smart Watch 12 Months
Smart Bracelet
Mobile phone peripheral basic accessories T-Flash Card 5 Years
Charger 6 Months
Power Bank

-Backpack, Automobile Data Recorder, Smart Socket, Phone cover, Tempered Glass Screen Protector, Data Cable or any other accessories are not covered under warranty.



2. The Limited Warranty does not cover:

  • To consumable parts,such as batteries or protective coatings that are designed to diminish over time,unless failure has occurred due to a defectin materials or workmanship.
  • To cosmetic damage,including but not limited to scratches,dents orbroken plastic ports.
  • To damage caused by accident, abuse,liquid contact,fire,earthquake or external cause.
  • To damage caused by operating the product outside the published guidance.
  • To damage caused by service (including upgrades and expansions) performed by any Unauthorized Service Provider.
  • To product that has been modified to alter functionality or capacity without the written permission.
  • To defects caused by normal wear and tear or otherwise due to the normal aging of the product.
  • To any device which the serial number has been removed or defaced.


3. Notification:

  • During warranty service, the contents of the storage media may be deleted and reformatted.
  • The warranty card is confined to the first purchaser of the product only and is not transferable.
  • The above terms and conditions apply only to TECNO products sold within the territory of Ethiopia.