What to do if Your itel Fingerprint Sensor is Not Working

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Kwame Asante

One of the improvements in terms of phone security is the use of fingerprint scanners on smartphones. This way, users can customise their phones further with their own biometric info, making their phones more secure. If you find the itel phone fingerprint is not working, this article may be helpful to you.

 itel fingerprint sensor not working

How to Fix itel  Fingerprint Not Working

Add New Fingerprint

When you save a fingerprint on your itel  phone, a record of it is saved to your phone's memory. If the itel fingerprint is not working, it might be that the record is corrupted or unresponsive. A good idea would be to add a new fingerprint on your itel  phone. To do this, use the following steps;

  • Tap the Settings app icon on your itel phone, or scroll down and tap the shortcut on the drop down bar.
  • Click on the Security and Location tab.
  • Scroll down and click on Fingerprints.
  • Enter your phone's passcode or PIN, then tap New Fingerprint
  • Place your finger on the scanner repeatedly till itfully scans your fingerprint.
  • Click on the fingerprint's name and save it. You can also customise it to another name.

Lock your phone with the power button and check if the new fingerprint will help unlock it. If not, you can try our next solution.

Wipe Cache Partition

Your itel  phone's cache partition is a storage of temporary system files that are necessary to help start up the phone and keep it working smoothly. Sometimes, the cache partition of your device necessary to operate the software of fingerprints might be corrupted, and wiping it and allowing it to rebuild again might be the solution.

To do this on your itel  phone, following the listed steps.

  • Power down your itel phone using the Power button
  • Once the phone is off, press the Power button and the Volume Down button together.
  • Release the Power button once the itel logo shows on the customary red screen.
  • Release the Volume Down button when the Recovery Mode shows.
  • You will see a black page, with blue and red text only. Scroll with the Volume buttons till you get to Wipe Cache Partition, and confirm your choice with the Power button.
  • Wait for your phone to remove the temporary files.
  • Once the removal is done, scroll with the Volume buttons and select Reboot System Now.
  • Use the Power button to select your choice and your phone will reboot.

Once this is done, check your fingerprint scanner. It should start working. If it doesn't, then you can use our next solution.

Update the Software

Another reason why your itel  phone's fingerprint might not be working is because of the software. An outdated software may be an impediment to the proper functioning of your phone, and it can affect it in a lot of ways. One of these ways is that your fingerprint scanner stops working. To remedy this situation, you will have to update the software of your itel  phone. You can follow the steps written below to achieve this.

  • Tap the Settings app icon on your itel phone, or scroll down and tap the shortcut on the drop down bar.
  • Scroll down to the System tab and tap on it.
  • Tap on System Updates.
  • Scroll down and tap on Online Updates
  • If you see a message that your software is out of date, then it is likely that this is the solution that will work for you. Tap on Check for Updates.
  • Wait for the result of the search.
  • Download the updates and plug in your phone to a power outlet. It is because it is crucial that your phone has to have over 40% power when updating. If your battery is over 70%, you do not need to do this, as it is sufficient for the updates.
  • Install the updates, and wait for the updates to get installed.

Once your phone's software has been updated, check if your phone's fingerprint scanner works.

Clean the Surface of your Fingerprint Scanner

Sometimes, if your itel fingerprint scanner isn't working, it is because the surface is dirty or wet, or both. If there is water, oil, or grease on your fingerprint scanner, it will likely not work. All you have to do is to clean the fingerprint scanner with a piece of soft cloth. After this, it should be clean enough to work.

Visit the Carlcare Service center

If you have used all the self help solutions provided and still your itel  fingerprint scanner isn't still working, then you might need to get it to a technician. The best place to get your itel  fingerprint scanner attended to is at Carlcare. This is because we are the manufacturer endorsed after sales and repair service for itel  phones. We are able to offer you an unparalleled quality of repair service. Also, if your itel  phone is still under warranty and the damage to your fingerprint scanner is non-artificial, then the repair is free.