Carlcare app, with over 20 million active monthly users, was launched in 2015 to harness the customer-oriented goal of the company. The app has over the years continued to improve how mobile repair service is delivered to the customers in emerging markets.
The app brings a wide range of features to the customers, in the comfort of their own homes. And not just that, it also provides users with our traditional exclusive benefits and discounts.
What can you do with the Carlcare app?
In case you're not familiar with the app, or you're not using it to its full functionality, we've put up for you the features to enjoy when you download the Carlcare app. Just read on to find why it stands out, and why you should have it.
All-in-one mobile phone repair app
The Carlcare app is a one-stop-shop for everything needed for mobile repair. In an orderly manner, you can find the price for broken phone screen repair and battery replacement for your Infinix, itel or TECNO smartphone. And also, you can check repair prices for your Syinix TV and other smartphone brands like iPhone.
Make an online reservation for phone repair.
Tired of waiting in the queue for so long? No! Spare that time to do more significant stuff. With just a few clicks, you can book an online reservation for your next phone repair, through the Carlcare app. It saves you time and also reduces your stress.
To make a reservation, just open the Carlcare app, tap "Online Reservations", fill the form with your preferred location, date and time. With that, it makes you a priority customer when you visit our service center.
Check phone repair spare parts price.
By checking repair prices before your visitation to our center, it gets you prepared and keeps the price transparent. So, no matter any center you walk into, the cost of phone repair spare parts remains the same.
You can check phone repair prices of your Infinix, itel, TECNO, and some other supported smartphone brands through the Carlcare app. All you have to do is just open the app, click on "Prices" on the homepage, choose your brand and model, and you're good to go.
Locate a service centre for Infinix, TECNO and itel
Especially in big cities, locating the right and official service centers may be tedious. But it gets easier using the Carlcare app. Whether you're in a big city or in a local town, you'll get a list of the nearby and recommend official service centres, including phone numbers, to repair your Infinix, TECNO, or itel smartphone.
All you've got to do is tap on the "Location" tab in the Carlcare app. With the aid of your device's location turned on, you'll be able to choose from a list of our centers preferably, the nearest to you.
Check phone repair status
Another feature on the app that makes repairing your phone hassle-free, is the fact that you can check "phone repair status". It gives you a real-time update on the readiness of your phone. All required is to just enter the order number and your phone's IMEI into the app, from the receipt given to you. You can as well scan the QR code on the receipt to check the repair status for your Infinix, itel, or TECNO smartphone. It's fast and easy.
Check warranty and service policy
As a reliable product and brand, the warranty and service policy gives you assuredness and an extra layer of protection over your phone. It also gives you access to free repair service, if your phone fails to damage artificially during the warranty time. So, why joke with such?
As we're the exclusive after-sales service provider for Infinix, TECNO, and itel smartphone brands, checking the warranty status for your phone is a lot easier and straight forward. Just tap on the "Warranty" feature in the Carlcare app and put in your phone's IMEI number to know more about what's covered and get the exact date your warranty expires
Regular lucky draw events
As far as we're concerned about our customers, even with our slogan - #YesWeCare - we're not limiting our services on just repairing your mobile phone alone. As a customer or any user on the Carlcare app, you stand a chance to win lots of gift prizes from our time-to-time lucky draw events and contests, exclusively on the app.
To make it clear, one user won a brand-new TECNO CAMON 15 smartphone from a recent lucky draw event on the app. That's not all, we also gifted away a brand new Infinix Note 7 to the top winner in our "Reply to Win" activity on the platform. That's just to talk of smartphones and there are some other exciting gifts included such as accessories, internet data plans, movie tickets, and more to users on the app.
Don't be left out! You can still be on our winners' gallery and win a 90% new iPhone 6s and other exciting gifts if you participate in the ongoing event. Just open the app now to find out more!
Big sales and deals
The Carlcare "Big Sales and Deal" bring an online mall into the palm of your hand. This new service, incorporated with online reservations, gives you access to most of our services such as the purchase of fairly-used smartphones, phone and TV repairs, purchase of original accessories, etc. It also includes value-added services such as screen protection for new devices, and free software download service which helps you install a hand full of useful and popular apps on your device for free of charge, without using your mobile data.
Original accessories for Infinix, TECNO and itel
Now that it's easy for counterfeit factories to manipulate or simulate brand names on their accessories, it's not lenient for consumers to ascertain the original accessories for their device since both the counterfeit and the originals look identical.
But that's not the case at Carlcare. As we're the official after-sales service provider for Infinix, TECNO, and itel smartphones, you can be rest assured to get only original accessories for your device, and it's just easy through the Carlcare app.
With all this being said, the Carlcare app has continued to improve over the year. Being enhanced to further suit the needs of our customers, and take mobile repair service to a better level.