Service Policy

1. Limited Warranty Period:

Please click on the upper right corner to switch to your specific location and acquire for the service policy.



2. The Limited Warranty does not cover:

  • To damage caused by unauthorized modification, disassemble and repair.
  • To damage caused by accident or human behavior. Such as: water intrusion, screen broken, input of inappropriate voltage, over-extrusion, motherboard deformation, etc.
  • To damage caused by misuse or improper maintenance.
  • The warranty certificate does not conform to the product type or be altered.
  • Battery bin stickers and anti-disassemble labels has been removed or defaced or indistinct and unrecognizable.
  • Beyond the warranty period.
  • To damage caused by accident, abuse, misuse, liquid contact, fire, earthquake or other external cause.



3. Notification:

  • During warranty service the contents of the storage media may be deleted and reformatted.
  • The warranty card is confined to the first purchaser of the product only and is not transferable.
  • You can enjoy international warranty service from these countries if you purchase TECNO, Infinix and itel brand mobile phones from official channels and markets in these African countries or regions, including Benin, Niger, Nigeria, Burkina Faso, Togo, Gambia, Guinea, Ghana, Côte d'Ivoire, Liberia, Mali, Mauritania, Sierra Leone, Senegal, Angola, Republic of Congo, Democratic Republic of Congo, Gabon, Cameroon, Chad, Central African Republic, Burundi, Kenya, Rwanda, South Sudan, Tanzania, Uganda, Zimbabwe, Malawi, Mozambique, Zambia, Ethiopia, Madagascar, DB3.
  • TECNO, Infinix and itel phones purchased from non-official channels and markets may be locked and won't be provided with Carlcare official maintenance services.