The Facebook mobile app has over 5 billion installs on the Google Play Store only, making it one of the populous social apps in the world. Even with that, there are sometimes people complain about Facebook not working properly. If you also experience this, here's our guide on 10 possible ways to fix Facebook not working or responding on your phone.
- Restart the phone.
Most times, we do not take cognizant of simple things. Restarting your phone has been trusted to fix some software-related issues for a long time ago. Especially if your phone has been working for a couple of days, we recommend you restart it first, to see if it can fix this issue. Just long-press the Power button and tap on Restart.
If your Facebook app still doesn't work after this, try other fixes below.
- Update the Facebook app.
Facebook frequently pushes out updates on the Play Store to fix known software bugs and vulnerabilities. You're required to update your apps constantly to make them run smoothly and efficiently. In case you're running on an outdated version of Facebook, simply head over to the Play Store and update it now to fix Facebook app not working on your phone .
- Update the phone system
Also, make sure you're running on the latest software on your phone to be free from bugs and malware. Just like updating the Facebook app, your phone manufacturer is always working to keep your phone running smoothly. All you need is to keep your phone updated. Kindly go to Settings > System > System Update, to check and install any pending update.
- Clear the cache.
If you're on Android, it's recommended to clear your cache from time to time. Even though cached data helps apps to work efficiently and use fewer resources, it could also cause them to malfunction when it's too much or corrupted. You can easily clear the cache for the Facebook app with these easy steps;
- Open your device Settings.
- Click on Apps & notifications, then tap on See all apps or Manage apps.
- Scroll down and open Facebook from the app list.
- Click on Storage & cache.
- Finally, tap on Clear cache.
- Re-install the Facebook app.
If your Facebook app is not working or loading properly after clearing the cache, we suggest you re-install the Facebook app. especially if you didn't install the Facebook app via Play Store earlier, you may have problems using it. Perhaps you're running an incompatible version, not optimised for your phone. To fix this, kindly head over to the Play Store to re-install the Facebook app.
- Search for Facebook on the Play Store.
- Tap on
- Wait for a few moments, then tap on
- Install the latest browser
If you're using a web browser to access Facebook, make sure you're running the latest version as well. Your Facebook page might fail to load because of outdated browser certificates or buggy software. In this case, kindly update your web browser or try another popular browser like Chrome.
- Check internet connection.
If you use the Facebook Android app, you might not notice you're not connected to the internet at first because you're currently viewing the cached posts. But as soon as you finish viewing the cached posts, you won't see newer posts again. That doesn't mean your Facebook app is down. It could be your internet connection. Kindly try opening a webpage with your browser to see if it works. If not, kindly reconnect to your mobile network or WiFi.
- Free up space on your phone.
For the Facebook app to run smoothly on your phone, you need to have enough storage space that can handle its processes. If your Facebook is not loading, you need to check your storage space from the Settings first. If your phone storage is reading less than 100MB, your Facebook app might not open at all, or crash along the way. In fact, we recommend you have up to 200MB free storage space for your device to function effectively.
Here, you may need to clear up your internal storage by moving some apps to your SD card, uninstalling unused apps, videos, etc. Just clear up your storage.
- Check whether you restricted data usage for the Facebook app.
If your Facebook app failed to publish notifications or you noticed it doesn't work in the background, that might result from restricted data usage for the app. Just like when battery saver is turned on, your Facebook app won't be able to access the internet as soon as you minimize it with data restriction on. Our advice here is to whitelist the Facebook app from not using background data. Here's how to do that.
- Open your device Settings and click on Apps & notifications.
- Tap on See all apps or Manage apps.
- Scroll down and open Facebook from the app list.
- Tap on Mobiledata & WiFi.
- Ensure Background data is turned on. You may also turn on unrestricted data usage if you want Facebook to access the internet in the background when Data Saver is turned on.
- Reset app preferences.
Especially if Facebook notifications are not working on your phone, you should try to reset app preferences. This option will re-enable disabled apps, restricted background access and permissions, restore default apps, and others. It could fix your Facebook problem as well. Just follow the steps below.
- Open your device
- Scroll to the bottom and tap on
- Select Reset options.
- Carefully tap on Reset app preferences.
- Finally, tap on RESET APPS.