Snapchat offers a variety of features to its over 230 million active users worldwide. The multimedia messaging app is one of the best ways to share your life story with the world instantly. Sometimes, you may face issues when using Snapchat. In this guide, we’ll walk you through different techniques to fix Snapchat not working.
The Snapchat down problem may happen due to various reasons. Below, we look at ways to solve the problem.
Update the smartphone’s system
If your phone’s operating system requires an update, it could affect some apps’ performance, including your Snapchat. To update your system, you need to make sure that your device is connected to Wi-Fi. Also, ensure there’s a dependable Internet connection and that the battery is strong enough to complete the procedure.
Then, head to Settings. Scroll down to About Phone and press Check for Updates>Install. Your phone will go off during the process and restart when it’s complete.
Clear the Snapchat app cache
Another method you can use to fix " snapchat not working" error is by clearing the Snapchat app cache.
- Open Settings
- Go to Apps & notifications
- Press Storage and tap Clear Cache
Once done, relaunch your Snapchat app to see if it’ll work.
Check your network
Sometimes, network issues could be the culprit. Things like poor Internet connection, network signal outage, and low Internet data could disrupt the normal operations of your Snapchat.
If the Internet connection is poor, swipe down the Home screen to turn off your Internet and switch it on again. If there’s a signal outage, you may need to switch to another network or use Wi-Fi.
Update Snapchat app
When the Snapchat app requires an update, the software may start malfunctioning. To get the latest version of the messaging app, head to Google Play and type Snapchat in the search portal. Then, click Update.
Make sure you’ve enough data before you start the download. Once the app download is complete, launch Snapchat again to see if it’ll work smoothly.
Low storage space
If your mobile phone is running out of storage space, Snapchat may keep stopping, especially when you need to save photos on the platform. If you don’t have a memory card, you can get a unit for your device. If you have one, you need to free some space by deleting videos and other files you rarely use.
Some files and documents may have duplicates on your phone. Deleting such files and data will also provide more storage space on the device.
Enter safe mode
The procedure to enter safe mode varies from one phone to another, depending on the device’s make and model. However, in general, to go into safe mode, you’ll first switch the handset off.
Then, press & hold the Power button until the smartphone boots and shows the brand’s logo. Now press the Volume Down button. When you see safe mode in a certain part of your screen, release the button.
Your phone is now in safe mode. To get out of safe mode, restart the device.
Force stop the app and restart it
To force stop your Snapchat, go to Settings and press Apps & notifications. Then, scroll down and tap Snapchat and press Force Stop. The next thing is to open the app again.
Uninstall and reinstall Snapchat app
This procedure can also help fix the issue of snapchat not working. To uninstall Snapchat, open Settings> Apps & notifications>Snapchat>Uninstall. To reinstall it, you can either use the APK file if you have it or download the app on Google Play.
Use Down Detector to check if Snapchat is down
You can use Down Detector to determine if Snapchat is down generally. If that’s the case, you’ll need to wait for it to be restored. Down Detector is available online as an app. Alternatively, you can visit the website.
Check whether the account is locked
You may not be able to access the Snapchat app if your account is locked. Your account may be locked due to different reasons, such as the use of a third-party mobile app, tweak, or plugin to log in to your Snapchat account. If you add too many friends even though you’re yet to verify your phone number or email, your account may also be locked.
When you send unsolicited messages or snaps (spams generally) or relate with other members rudely or offensively, Snapchat could also lock your account.
The messaging platform can also restrict access to your account as a protective measure if the account is compromised. Contact Snapchat if you find out that your account is locked. You might also need to provide some information about your account usage.
Reset system settings
You can also reset all system settings to fix Snapchat not working on your mobile device.
- Go to Settings
- Scroll down and tap System (or a similar option on your phone)
- Press Reset options
- Tap Reset all system settings
Following this procedure, you can restore your phone to its default settings without losing any data on the device.
If your Snapchat is still not working after trying a couple of the tips above and you’re sure the account isn’t locked, then there could be issues with your phone’s hardware. In that case, it’s best to seek the help of technicians.
If your smartphone is an Infinix, TECNO, or itel model, contact Carlcare service to get quality repair services. You can book a reservation via the \ on our website or via Carlcare app