When it comes to finding a phone repair shop, one could argue it’s far cheaper to visit a local repair shop than the official service centre. And while we can't dispute that, it's essential and beneficial to know what you're getting yourself into before agreeing to repair your damaged smartphone from any local (unauthorized) repair shop near you.
The fact is that some local cell phone repair shops may offer cheap repair services at the expense of repair quality. But in the end, it's usually not a pleasurable experience. As an official phone repair service provider with close to a decade of repair experience, many people have brought back their phones to us after falling victim to a poor repair service at a local repair shop. Afterward, the worst thing – and what saddened us – is that they had to pay more money to fix the mistakes of the inexperienced technician at the local repair shop.
So, should you fall the same victim or do things the right way? Here are some reasons it's advisable to repair your smartphone only from the service provider and not any unauthorized phone repair shop.
Why should we repair our phones from the official service centre?
You probably have heard many people say: "repairing your smartphone at the official service centre is more expensive." Yes, it's true. But have you also heard of the benefits you enjoy from them? If not, here are the reasons you should repair your phone from the official service centre.
1. Enjoy your warranty
Beyond paying for phone repair service, the official service centre is the only place you can enjoy free repair services if your phone is still under warranty. As usual, new phones comes with at least a 1-year first-party warranty offer. With that, you can enjoy free repair services for non-artificial damages from the repair centres authorized by your phone’s manufacturer.
Why pay for natural damages if you didn't cause them? You're better off enjoying free repair services at the official service centre than paying for them at a local repair shop. However, you won't get such privilege at any local repair shop near you.
So, if your phone got damaged naturally while still under warranty, you may get free repair services only from a mobile repair shop authorized by your phone’s manufacturer. And luckily, if you use a TECNO, Infinix, or itel phone and it's still under warranty (including extended warranty), you can enjoy free repair services for non-accidental damages from any Carlcare service centre near you. You may also enjoy discounts on out-of-warranty repair services sometimes.
2. Phone repair quality
The warranty is just part of the “natural” value-added services you enjoy for a limited time after purchasing a new phone. How about the repair quality? At the official phone repair shop, you can rest assured your phone is in the right hands and not somewhere it may get damaged further or perhaps, become inoperable for life.
Repairing modern smartphones requires a highly skilled, experienced technician with the recommended tools. Even with that, the technician needs to be well familiar with repairing smartphones from your brand since different smartphones need different repair steps.
And to be candid, you may only get good repair quality from the official repair shop. The reason is that they trained most local technicians to repair smartphones generally and not ones from specific brands. Hence, they may have problems with new models and other phone brands.
If not for anything, one reason you should only repair your phone from the official repair centre is the high-quality repair service you get. In contrast to many local phone repair shops, you get an experienced, reliable, and trustworthy technician at the official repair centre. And with that, you can rest assured of getting back your phone as new – not thinking someone might have broken or swapped other parts of your phone while fixing it.
And while there are some experienced, trustworthy, and reliable local repair shops out there, the percentage of the bad ones are just enough to conclude and advise you not to repair your broken phone at a local repair shop ever. Meanwhile, since you can't tell if one is good or bad, you're just better off visiting the official service centre, where you can hold them responsible if anything goes wrong after fixing your phone.
3. Original spare parts
As far as it’s concerned, the quality of spare parts used by the technician determines how well or bad your phone looks after repairing it. If a repairer uses a poor/cheap screen replacement part to fix your phone, for instance, it will affect your user experience seriously.
Phone screens have gotten better and complex over the years, as their resolution, nits of brightness, type of panel, colour representation, and much more influence what you see on the screen. Hence, if the technician didn't fix your phone with an original screen, you won't like your phone afterwards. And that's one of the reasons you should only repair your smartphone at the authorized service centre, not any phone repair shop near you.
Perhaps the primary reason you may get your phone repaired at a cheaper price in an unauthorized repair shop is that most of them don't use genuine spare parts. They rather get their replacement parts from unknown sources. In contrast, you get genuine replacement parts that fit perfectly into your phone model from the official repair centre.
4. Reliable warranty
A reliable after-service warranty is another reason you should only repair your phone from the authorized repair service centre for your brand. Besides the initial ‘first-party’ warranty service, the official service provider would offer you a limited-time warranty after repairing your smartphones. With that, you don’t need to make recurring payments if the same problem resurfaces within the given timeframe.
For instance, you’d get up to 30 to 90 days warranty after replacing your Infinix, TECNO, or itel phone at Carlcare. If the screen misbehaves during the warranty period, we’ll fix it again for free.
5. Great customer support
Probably the most annoying thing you'd ever experience from a local repair shop is their mode of customer support. Meanwhile, the staffs at the official service centres are always ready to listen to your complaints, find solutions to them, and even advise you on certain things.
Get your phone repaired perfectly!
Do you have a damaged TECNO, Infinix, or itel phone, and you're unsure where to repair it? Carlcare is the best bet for you. As the official service provider with several years of experience repairing smartphones from these brands, we know what it takes to make you like your damaged phone again.
Whether it's a broken screen, a battery that can't hold enough charge anymore, a phone that won't turn on, or any other technical issue you might face, we can fix it! Just walk into any Carlcare service centre near you to enjoy high-quality, fast, reliable repair service. Meanwhile, if your phone is still under warranty, or you’ve got any of our value-added services, here’s a time to enjoy your rights!
