Service Policy

For Gambia

 

 

1. Limited Warranty Period:

1) For TECNO

Feature phone (Launch after April 1, 2019)

24 Months

Feature phone (Launch before April 1, 2019)

12+1 Months

Smart phone

12+1 Months

Tablet

12+1 Months

Built-in battery

Follow the device

Charger (Inbox)

6 Months

Cable (Inbox)

6 Months

 

2) For itel

Feature phone

12 Months

Smart phone

12 Months

Built-in battery

Follow the device

 

 

2. The Limited Warranty does not cover:

  • To damage caused by unauthorized modification, disassemble and repair.
  • To damage caused by accident or human behavior. Such as: water intrusion, screen broken, input of inappropriate voltage, over-extrusion, motherboard deformation, etc.
  • To damage caused by misuse or improper maintenance.
  • The warranty certificate does not conform to the product type or be altered.
  • Battery bin stickers and anti-disassemble labels has been removed or defaced or indistinct and unrecognizable.
  • Beyond the warranty period.
  • To damage caused by accident, abuse, misuse, liquid contact, fire, earthquake or other external cause.

 

 

3. Notification:

  • During warranty service the contents of the storage media may be deleted and reformatted.
  • The warranty card is confined to the first purchaser of the product only and is not transferable.