Service Policy

For Gambia

 

 

1. Limited Warranty Period:

1) For TECNO

Charger

6 Months

Power Bank

6 Months

Data Cable

6 Months

Wireless Selfie Stick

6 Months

Memory Card

5 Years

True Wireless Stereo Earphone

6 Months

Wireless Earphone

6 Months

Wireless Headset

6 Months

Earphone

6 Months

Wireless Speaker

6 Months

Smart Wrist Band

12 Months

Smart Watch

12 Months

MiFi (4G Mobile Wifi)

12 Months

CPE (4G Wireless Router)

12 Months

Smart Wireless Router

12 Months

-Phone Cover, Tempered Glass Screen Protector, Selfie Stick or any other accessories are not covered under warranty.

 

 

2. The Limited Warranty does not cover:

  • The device and parts have exceeded the swap or warranty period.
  • There is no valid invoice and cannot prove that the product is still within warranty period.
  • The content of the invoice does not conform to the goods or invoice is modified.
  • The damage caused by transportation, loading and off-loading during exchange and repair.
  • Repaired, disassembly and maintenance without authorization of Carlcare service.
  • Notaccording to user guide to install, use, maintain and storage device.
  • IMEI label and warranty label damage,missing or
  • Accidental or human action resulting in product damage. Such as liquid, damp, mildew, damage, input voltage mismatch.
  • Failure or damage caused by excessive external damage (such as fire, earthquake, flood, etc.)

 

 

3. Notification:

  • During warranty service the contents of the storage media may be deleted and reformatted.
  • The warranty card is confined to the first purchaser of the product only and is not transferable.