Service Policy

For TECNO
For Gambia

 

 

1. Limited Warranty Period:

1) PHONE&TABLET:

Feature phone (Launch after April 1, 2019)

24 Months

Feature phone (Launch before April 1, 2019)

12+1 Months

Smart phone

12+1 Months

Tablet

12+1 Months

Built-in battery

Follow the device

Charger (Inbox)

6 Months

Cable (Inbox)

6 Months

 

2) RETAIL ACCESSORIES:

Charger

6 Months

Power Bank

6 Months

Data Cable

6 Months

Wireless Selfie Stick

6 Months

Memory Card

5 Years

True Wireless Stereo Earphone

6 Months

Wireless Earphone

6 Months

Wireless Headset

6 Months

Earphone

6 Months

Wireless Speaker

6 Months

Smart Wrist Band

12 Months

Smart Watch

12 Months

MiFi (4G Mobile Wifi)

12 Months

CPE (4G Smart Wireless Router)

12 Months

Smart Wireless Router

12 Months

-Phone Cover,Tempered Glass Screen Protector, Selfie Stick or any other accessories are not covered under warranty.

 

 

2. The Limited Warranty does not cover:

  • To consumable parts,such as batteries or protective coatings that are designed to diminish over time,unless failure has occurred due to a defectin materials or workmanship.
  • To cosmetic damage,including but not limited to scratches,dents orbroken plastic ports.
  • To damage caused by accident, abuse,liquid contact,fire,earthquake or external cause.
  • To damage caused by operating the product outside the published guidance.
  • To damage caused by service (including upgrades and expansions) performed by anyUnauthorized Service Provider.
  • To product that has been modified to alter functionality or capacity without the written permission.
  • To defects caused by normal wear and tear or otherwise due to the normal aging of the product.
  • To any device which the serial number has been removed or defaced.

 

 

3. Notification:

  • During warranty service, the contents of the storage media may be deleted and reformatted.
  • The warranty card is confined to the first purchaser of the product only and is not transferable.
  • The above terms and conditions apply only to TECNO products sold within the territory of Gambia. 
  • Carlcare will not provide after-sales warranty service for TECNO models sold to Gambia but not shipped from these countries: Benin, Niger, Nigeria, Burkina Faso, Togo, Gambia, Guinea, Ghana, Cote d'Ivoire, Liberia, Mali, Mauritania, Sierra Leone, Senegal, Angola, Republic of the Congo, The Democratic Republic of the Congo, Gabon, Cameroon, Chad, CAR、Burundi, Kenya, Rwanda, South Sudan, Tanzania, Uganda, Zimbabwe, Malawi, Mozambique, Zambia, Ethiopia, Madagascar, DB3.