Service Policy

For Indonesia

 

 

1. Limited Warranty Period:

For Infinix

Data cable

6 Months

Charger

6 Months

Headset

6 Months

Power Bank

6 Months

Smart watch

6 Months

Speaker

6 Months

Smart bracelet

6 Months

Smart life

6 Months

 

 

2. The Limited Warranty does not cover:

  • The device and parts have exceeded the swap or warranty period.
  • There is no valid invoice and cannot prove that the product is still within warranty period.
  • The content of the invoice does not conform to the goods or invoice is modified.
  • The damage caused by transportation, loading and off-loading during exchange and repair.
  • Repaired, disassembly and maintenance without authorization of Carlcare service.
  • Notaccording to user guide to install, use, maintain and storage device.
  • IMEI label and warranty label damage,missing or
  • Accidental or human action resulting in product damage. Such as liquid, damp, mildew, damage, input voltage mismatch.
  • Failure or damage caused by excessive external damage (such as fire, earthquake, flood, etc.)

 

 

3. Notification:

  • During warranty service the contents of the storage media may be deleted and reformatted.
  • The warranty card is confined to the first purchaser of the product only and is not transferable.