Are you tired of keeping old TECNO, Infinix, or itel phones lying around your house? Carlcare Kenya's "Old to New" trade-in promotion offers an affordable solution to upgrade your device while getting up to 40% discount on refurbished phones. As the official after-sales service provider for TECNO, Infinix, and itel, Carlcare makes phone upgrades quick, easy, and budget-friendly across all service centers in Kenya.
What is Carlcare Kenya's Old to New Trade-In Service?
The Old to New trade-in program allows Kenyan customers to exchange their existing smartphones for professionally refurbished devices at significantly reduced prices. This service is available at all Carlcare service centers nationwide and offers discounts ranging from 30% to 40% depending on your old phone's condition.
Key Benefits of the Trade-In Program
- Discount Range: Save 30-40% on refurbished phones
- Instant Assessment: Phone condition evaluated on-site
- Wide Availability: Accessible at all Carlcare Kenya locations
- Professional Refurbishment: All devices undergo rigorous quality checks
- Warranty Coverage: Refurbished phones come with standard warranty
- Eco-Friendly: Reduces electronic waste through device recycling
How Carlcare's Trade-In Process Works
Step 1: Device Assessment
Bring your old phone to any Carlcare service center where certified technicians will:
- Evaluate overall physical condition
- Test hardware functionality
- Check screen integrity
- Assess battery performance
- Verify original accessories
Step 2: Quote Calculation
Based on the assessment, technicians determine:
- Excellent Condition (40% discount): Minimal wear, fully functional
- Good Condition (35% discount): Light scratches, all features working
- Fair Condition (30% discount): Visible wear but operational
Step 3: Device Selection
Choose from available refurbished phones including:
- Latest TECNO smartphones
- Popular Infinix models
- Budget-friendly itel devices
- Selected other brand phones
Step 4: Final Transaction
Complete the upgrade by:
- Paying the discounted amount
- Transferring data if needed
- Receiving warranty documentation
- Getting professional setup assistance
Eligible Devices for Trade-In
TECNO Phones Accepted
- TECNO Spark series (all generations)
- TECNO Camon series
- TECNO Phantom series
- TECNO Pop series
- Older TECNO models in working condition
Infinix Phones Accepted
- Infinix Hot series
- Infinix Note series
- Infinix Smart series
- Infinix Zero series
- Legacy Infinix models
itel Phones Accepted
- itel A series
- itel S series
- All functional itel smartphones
Other Brands
Selected smartphones from other manufacturers may qualify based on market demand and device condition.
Quality Standards for Refurbished Phones
Carlcare Kenya maintains strict quality standards for all refurbished devices:
Hardware Requirements
- Battery Health: Minimum 80% capacity retention
- Screen Quality: No cracks, dead pixels, or burn-in
- Camera Function: All lenses and features operational
- Audio Components: Speaker and microphone clarity verified
- Connectivity: WiFi, Bluetooth, and cellular functions tested
Software Standards
- Latest compatible Android version installed
- Factory reset to remove previous user data
- Security patches updated where possible
- Pre-installed apps optimized for performance
Physical Condition Grading
- Grade A: Like-new appearance, minimal usage signs
- Grade B: Light cosmetic wear, fully functional
- Grade C: Visible wear but structurally sound
Pricing and Discount Structure
Discount Calculation Method
The final discount depends on several factors:
Device Age
- 0-1 years: Maximum discount eligibility
- 1-2 years: Standard discount rates
- 2+ years: Minimum discount rates
Physical Condition
- Excellent: 40% discount
- Good: 35% discount
- Fair: 30% discount
Market Demand Popular models may receive higher trade-in values due to resale demand.
Example Trade-In Scenarios
Scenario 1: TECNO Spark 9T to Infinix Hot 12
- Original Phone Value: KES 15,000
- Condition: Good (35% discount)
- Upgrade Cost: KES 9,750 (normally KES 15,000)
Scenario 2: itel A58 Pro to TECNO Camon 20
- Original Phone Value: KES 8,000
- Condition: Excellent (40% discount)
- Upgrade Cost: KES 18,000 (normally KES 30,000)
Warranty and After-Sales Support
Refurbished Phone Warranty
All trade-in refurbished phones include:
- 3-month replacement warranty for hardware defects
- Free diagnostic services during warranty period
- Priority repair scheduling at any Carlcare center
- Original spare parts guarantee for repairs
Extended Protection Options
Customers can purchase additional protection:
- 180-day broken screen service card
- Extended warranty service up to 12 months
- Priority customer support access
Where to Access Trade-In Services in Kenya
Major Cities Coverage
Nairobi Locations
- CBD service centers
- Eastlands outlets
- Westlands branches
- Multiple suburban locations
Mombasa Centers
- Town center facility
- Nyali service point
- Likoni outlet
Kisumu Service Points
- City center location
- Kondele service center
Other Cities
- Nakuru, Eldoret, Thika, Machakos, and 50+ additional locations
Use the service center locator to find the nearest facility offering trade-in services.
How to Prepare Your Phone for Trade-In
Data Backup and Security
Before visiting a Carlcare center:
-
Backup Important Data
- Photos and videos to cloud storage
- Contacts to Google account
- Important documents and files
- App data where possible
-
Sign Out of Accounts
- Google account removal
- Social media app logout
- Banking app deactivation
- Remove device from Find My Device
-
Factory Reset
- Complete device reset recommended
- Remove all personal information
- Clear cache and temporary files
Physical Preparation
- Clean the device thoroughly
- Remove screen protectors if damaged
- Gather original accessories (charger, earphones)
- Locate original purchase receipt if available
Expert Tips for Maximum Trade-In Value
Timing Your Trade-In
- Best Time: During promotional periods
- Market Conditions: When your model is in demand
- Device Lifecycle: Before major depreciation occurs
Condition Optimization
- Screen Care: Keep screen crack-free
- Battery Maintenance: Avoid deep discharge cycles
- Software Updates: Install latest available updates
- Accessory Care: Maintain original chargers and cases
Documentation Benefits
Having original documentation can increase trade-in value:
- Purchase receipt
- Warranty documentation
- Service history records
- Original packaging (if available)
Alternative Services at Carlcare Kenya
Professional Repair Services
If trade-in isn't suitable, consider professional phone repair:
- Screen replacement services
- Battery replacement options
- Camera module repairs
- Software troubleshooting
- Water damage restoration
Accessories and Parts
Extend your current phone's life with original accessories:
- Genuine replacement batteries
- Official charging accessories
- Protective cases and screen guards
- Audio accessories and earphones
Environmental Impact and Sustainability
E-Waste Reduction
Carlcare's trade-in program contributes to environmental sustainability:
- Device Lifecycle Extension: Refurbishment reduces electronic waste
- Proper Disposal: Non-repairable devices recycled responsibly
- Resource Conservation: Reduces demand for new device manufacturing
- Community Benefit: Affordable technology access for more users
Corporate Social Responsibility
The program aligns with Kenya's environmental goals and supports:
- Affordable technology access
- Local employment in service centers
- Skill development in device refurbishment
- Community technology education
Frequently Asked Questions
Can I trade in a phone that's not TECNO, Infinix, or itel?
Yes, Carlcare accepts selected phones from other brands, though discounts may vary based on market demand and refurbishment feasibility.
How long does the trade-in process take?
The complete process typically takes 30-60 minutes, including device assessment, paperwork completion, and new device setup.
What if my phone has water damage?
Water-damaged phones are evaluated case-by-case. Minor water exposure may still qualify for trade-in, while severe damage may not be eligible.
Can I cancel a trade-in after starting the process?
Yes, customers can cancel before final payment completion. However, once the transaction is finalized, it cannot be reversed.
Do I need to bring anything besides my phone?
Bring your national ID, the phone, charger (if available), and any original documentation. No appointment is necessary.
How often does Carlcare run trade-in promotions?
The "Old to New" promotion runs continuously, though discount rates and special offers may vary during promotional periods.
Getting Started with Your Trade-In
Ready to upgrade your phone affordably? Visit any Carlcare service center in Kenya to begin your trade-in journey. The process is designed to be quick, transparent, and customer-friendly.
Next Steps
- Locate your nearest service center
- Backup your current phone data
- Bring your device for professional assessment
- Choose your preferred refurbished phone
- Complete the upgrade process
Contact Carlcare Kenya
- Phone: 0709698888
- WhatsApp: +254-114412908
- Email: service@carlcare.com
Transform your old phone into a gateway to newer technology with Carlcare Kenya's trusted trade-in service. Experience the perfect blend of affordability, quality, and professional service that has made Carlcare the preferred choice for millions of customers across Kenya.
The "upgrade bila hustle" promise isn't just a slogan—it's Carlcare's commitment to making technology accessible and affordable for every Kenyan. Start your phone upgrade journey today and discover why more customers choose Carlcare for their mobile device needs.
