"This limited warranty shall apply to itel products. For handset defects under normal use circumstances and at the discretion of the company, itel shall provide free of charge repair service within the warranty period."
itel Service Policy (Kenya Region) - Consolidated List
| Category | Item | Warranty Period | Description / Remarks |
| Smartphone | Handset (Main Unit) | 24 Months | Including Built-in Battery |
| Inbox Charger / Data Cable / Headset | 6 Months | Included in standard packaging | |
| PAD (Tablet) | Tablet (XPAD Series) | 12 Months | Main unit coverage |
| Inbox Charger / Data Cable | 6 Months | Included in standard packaging | |
| home appliance | Unit Utama Smart TV | 12Months | Panel & Mainboard |
| Remote Control TV | 6Months | Disertakan dengan TV | |
| Blender / fan / speaker / air fryer / kettle / microwave / iron | 12Months | / | |
| Refrigerator / freezer | 12Months | / | |
| Washing machine / air conditioning | 24Months | / | |
| Retail Acc. | Wireless Keyboard / Mouse | 12 Months | For Laptop/Tablet use |
| Retail Wired Headset | 6 Months | Purchased separately | |
| Retail Charger / Data Cable | 12 Months | Purchased separately | |
| Power Bank | 12 Months | / | |
| TWS Buds /Wire Headset | 12Months | / | |
| Smart watch / Band /Smart ring | 12 Months | / | |
| Bluetooth Speaker | 12 Months | / |
2. The Limited Warranty does not cover:
- To consumable parts,such as batteries or protective coatings that are designed to diminish over time,unless failure has occurred due to a defectin materials or workmanship.
- To cosmetic damage,including but not limited to scratches,dents orbroken plastic ports.
- To damage caused by accident, abuse,liquid contact,fire,earthquake or external cause.
- To damage caused by operating the product outside the published guidance.
- To damage caused by service (including upgrades and expansions) performed by anyUnauthorized Service Provider.
- To product that has been modified to alter functionality or capacity without the written permission.
- To defects caused by normal wear and tear or otherwise due to the normal aging of the product.
- To any device which the serial number has been removed or defaced.
3. Notification:
- During warranty service, the contents of the storage media may be deleted and reformatted.
- The warranty card is confined to the first purchaser of the product only and is not transferable.
- The above terms and conditions apply only to itel products sold within the territory of Kenya.
- Carlcare will not provide after-sales warranty service for itel models sold to Kenya but not shipped from these countries: Benin, Niger, Nigeria, Burkina Faso, Togo, Gambia, Guinea, Ghana, Cote d'Ivoire, Liberia, Mali, Mauritania, Sierra Leone, Senegal, Angola, Republic of the Congo, The Democratic Republic of the Congo, Gabon, Cameroon, Chad, CAR、Burundi, Kenya, Rwanda, South Sudan, Tanzania, Uganda, Zimbabwe, Malawi, Mozambique, Zambia, Ethiopia, Madagascar, DB3.
