Service Policy

For Kenya

 

 

1. Limited Warranty Period:

1) For TECNO

Charger

6 Months

Power Bank

6 Months

Data Cable

6 Months

Wireless Selfie Stick

6 Months

Memory Card

5 Years

True Wireless Stereo Earphone

6 Months

Wireless Earphone

6 Months

Wireless Headset

6 Months

Earphone

6 Months

Wireless Speaker

6 Months

Smart Wrist Band

12 Months

Smart Watch

12 Months

MiFi (4G Mobile Wifi)

12 Months

CPE (4G Wireless Router)

12 Months

Smart Wireless Router

12 Months

 

2) For Infinix

Data cable

3 Months

Charger

3 Months

Headset

3 Months

Power Bank

3 Months

Smart watch

3 Months

Speaker

3 Months

Smart bracelet

3 Months

Smart life

3 Months

-Phone Cover, Tempered Glass Screen Protector, Selfie Stick or any other accessories are not covered under warranty.

 

 

2. The Limited Warranty does not cover:

  • The device and parts have exceeded the swap or warranty period.
  • There is no valid invoice and cannot prove that the product is still within warranty period.
  • The content of the invoice does not conform to the goods or invoice is modified.
  • The damage caused by transportation, loading and off-loading during exchange and repair.
  • Repaired, disassembly and maintenance without authorization of Carlcare service.
  • Notaccording to user guide to install, use, maintain and storage device.
  • IMEI label and warranty label damage,missing or
  • Accidental or human action resulting in product damage. Such as liquid, damp, mildew, damage, input voltage mismatch.
  • Failure or damage caused by excessive external damage (such as fire, earthquake, flood, etc.)

 

 

3. Notification:

  • During warranty service the contents of the storage media may be deleted and reformatted.
  • The warranty card is confined to the first purchaser of the product only and is not transferable.