Infinix users can now enjoy convenient after-sales services thanks to Carlcare services. Carlcare is an organizational unit that provides Infinix customer care services to different phone brands. In Kenya, Carlcare impressively has more than 160 service centers (including collection points) in all three major cities i.e. Nairobi, Mombasa, and Kisumu as well as numerous municipalities and towns in these cities. This makes it possible for all Infinix users to have their phones repaired and serviced.
Where to Get Infinix customer Care Number in Kenya?
Location of Infinix customer care and their contact numbers
The availability of Carlcare service centers and collection points in different parts of Kenya means Infinix users no longer have to spend a lot of time and transport money when their phones need repair.
Collection points serve as drop-off points for Infinix users' damaged phones. Once an Infinix phone is left at a collection point, the phone is transported to the nearest Carlcare service center for repair. The only charge the Infinix customer will be required to pay is for the replacement of phone parts. After the repair, the phone is returned to the collection point (at no extra cost to the customer) and the customer is called to come to collect the phone.
Here’s a list of some of the Carlcare service centers including detailed addresses and Infinix customer care numbers in Kenya:
The national phone number for all Carlcare service centers in Kenya is +254 709698888. We may change the phone number for a specific store sometimes but always keeps this national care number.
Carlcare-Nairobi
Address 1: 2nd Floor, Caxton House, Kenyatta Avenue, Nairobi, Kenya
Customer Phone: +2540208000203
Carlcare-Luthuli
Address 2: 2nd Floor, Complex House, Luthuli Avenue, Nairobi, Kenya
Customer Phone: +254704474784
Carlcare-Meru
1st Floor, Town Mobile Center(Next to Uchumi Supermarket), Ghana Street, Meru, Kenya
Phone: +254702133888
Carlcare-Mombasa
2nd Floor, Alibhai Essa Plaza, Gussi Street, Opposite Judan Mosque, behind No-Maneno Bazaar, Mombasa, Kenya
Phone: +254704433444
Carlcare-Nyeri
Room 104, Ground Floor, Prestige Plaza, Kimathi Street, Nyeri, Kenya
+254728116767
Carlcare-Eldoret
4th Floor, alongside Safaricom Customer Care, Wing B, Metro Towers, Oginga Odinga Street, Eldoret, Kenya
+254706188199
Carlcare-Nakuru
4th Floor,Masters plaza,kenyatta avenue ,Nakuru
+254705618555
Carlcare-Kisumu
1st Floor, above Parking 3, Wing B of Nakumatt Mega Plaza, Kisumu, Kenya
+254701616050
Carlcare-Kericho
2nd Floor, Bethany Investment Trust Ltd, Opp. Family Bank, Kericho, Kericho County, Kenya
+254700011285
Carlcare-Kisii
Groud Floor,Ouru Complex,Kisii-Kisumu Road, Kisii County, Kenya
+254700011402
Carlcare-Thika
Room 405,4th Floor, Johana Center, Kwame Nkrumah Road, Thika County, Kenya
+254780795707
How to find Infinix Customer care Support
Other than collection points and service centers, Infinix customers can also get support via the Carlcare website, Carlcare application, or Carlcare social media pages (Facebook, Instagram, and Twitter). These alternative support options will see Infinix users get support on various issues that do not necessarily require hardware changes. Some of the issues address in the Carlcare website, app and social media accounts include, but are not limited to: settings problems, application failures, battery drainage issues, phone hanging issues, software update assistance, etc.
Thanks to Carlcare, Infinix users now have a variety of options available as far as phone repair is concerned. The app helps to troubleshoot software-related problems, the website makes it easy for customers to find repair center locations, make reservations, and find spare part prices. The social media pages provide users with tips on how to best enjoy their Infinix experience
Hint: Check your phone warranty status or Check your phone repair status