Service Policy

For Infinix
For Nigeria

 

 

1. Limited Warranty Period:

1) PHONE:

Smart phone

365 Days

Built-in battery

Follow the device

External battery

6 Months

Charger (Inbox)

6 Months

Cable (Inbox)

6 Months

Headset (Inbox)

6 Months

 

2) RETAIL ACCESSORIES:

Data Cable

3 Months

Charger

3 Months

Headset

3 Months

Power bank

3 Months

Smart Watch

3 Months

Speaker

3 Months

Smart Wrist Band

3 Months

Smart life

3 Months

 

3) HOME APPLIANCES:

TV

24 Months

 

 

2. The Limited Warranty does not cover:

  • To consumable parts,such as batteries or protective coatings that are designed to diminish over time,unless failure has occurred due to a defectin materials or workmanship.
  • To cosmetic damage,including but not limited to scratches,dents orbroken plastic ports.
  • To damage caused by accident, abuse,liquid contact,fire, earthquake or external cause.
  • To damage caused by operating the product outside the published guidance.
  • To damage caused by service (including upgrades and expansions) performed by any unauthorized Service Provider.
  • To product that has been modified to alter functionality or capacity without the written permission.
  • To defects caused by normal wear and tear or otherwise due to the normal aging of the product.
  • To any device which the serial number has been removed or defaced.

 

 

3. Notification:

  • During warranty service, the contents of the storage media may be deleted and reformatted.
  • The warranty card is confined to the first purchaser of the product only and is not transferable.
  • The above terms and conditions apply only to Infinix products sold to Nigeria and officially shipped from the following countries: Benin、Niger、Nigeria、Burkina Faso、Togo、Gambia、Guinea、Ghana、Cote d'Ivoire、Liberia、Mali、Mauritania、Sierra Leone、Senegal、Angola、Republic of the Congo、The Democratic Republic of the Congo、Gabon、Cameroon、Chad、CAR、Burundi、Kenya、Rwanda、South Sudan、Tanzania、Uganda、Zimbabwe、Malawi、Mozambique、Zambia.