Service Policy

For Infinix
For Nigeria



1. Limited Warranty Period:


Smart phone 12 Months
Built-in battery Follow the device
External battery 6 Months
Charger (Inbox) 6 Months
Cable (Inbox) 6 Months
Headset (Inbox) 6 Months



Service Category Warranty Term
TWS 12 months
Charger 12 months
Power Bank 12 months
Smart Watch 12 months



TV 12 Months



Product Warranty
laptop 12 Months



2. The Limited Warranty does not cover:

  • To consumable parts,such as batteries or protective coatings that are designed to diminish over time,unless failure has occurred due to a defectin materials or workmanship.
  • To cosmetic damage,including but not limited to scratches,dents orbroken plastic ports.
  • To damage caused by accident, abuse,liquid contact,fire, earthquake or external cause.
  • To damage caused by operating the product outside the published guidance.
  • To damage caused by service (including upgrades and expansions) performed by any unauthorized Service Provider.
  • To product that has been modified to alter functionality or capacity without the written permission.
  • To defects caused by normal wear and tear or otherwise due to the normal aging of the product.
  • To any device which the serial number has been removed or defaced.



3. Notification:

  • During warranty service, the contents of the storage media may be deleted and reformatted.
  • The warranty card is confined to the first purchaser of the product only and is not transferable.
  • The above terms and conditions apply only to Infinix products sold within the territory of Nigeria.