Service Policy

For itel
For Nigeria

 

 

1. Limited Warranty Period:

1)PHNOE:

Feature phone 12 Months
Smart phone 12 Months
Built-in battery Follow the device

 

2) RETAIL ACCESSORIES:
Main category Service Category Warranty Term
Bluetooth Audio TWS 1 Year Warranty
Bluetooth Headset 1 Year Warranty
Bluetooth Speaker 1 Year Warranty
Power Bank Power Bank 1 Year Warranty
Smart IOT Smart Watch 1 Year Warranty
Smart Bracelet 1 Year Warranty

 

3) HOME APPLIANCES :
Product
Warranty
Television
12 Months
Electric cooker
12 Months
Electric fan
12 Months
Kettle
12 Months
Iron
12 Months
Cooking machine
12 Months
Gas cooker
12 Months
Blender
12 Months
Home theater
12 Months
Electrothermal furnace
12 Months
Water dispenser
12 Months
 
4) LAPTOP:
Product Warranty
laptop 12 Months

2. The Limited Warranty does not cover:

  • To consumable parts,such as batteries or protective coatings that are designed to diminish over time,unless failure has occurred due to a defectin materials or workmanship.
  • To cosmetic damage,including but not limited to scratches,dents orbroken plastic ports.
  • To damage caused by accident, abuse,liquid contact,fire,earthquake or external cause.
  • To damage caused by operating the product outside the published guidance.
  • To damage caused by service (including upgrades and expansions) performed by anyUnauthorized Service Provider.
  • To product that has been modified to alter functionality or capacity without the written permission.
  • To defects caused by normal wear and tear or otherwise due to the normal aging of the product.
  • To any device which the serial number has been removed or defaced.

 

3. Notification:

  • During warranty service, the contents of the storage media may be deleted and reformatted.
  • The warranty card is confined to the first purchaser of the product only and is not transferable.
  • The above terms and conditions apply only to itel products sold within the territory of Nigeria.