Service Policy

For Nigeria



1. Limited Warranty Period:


Feature phone (Launch after April 1, 2019)

24 Months

Feature phone (Launch before April 1, 2019)

12+1 Months

Smart phone

12+1 Months


12+1 Months

Built-in battery

Follow the device

Charger (Inbox)

6 Months

Cable (Inbox)

6 Months



Service Category Warranty Term
TWS 6 months
Wireless Earphone 6 months
Wireless Headset 6 months
Wireless Speaker 6 months
Earphone 6 months
Charger 6 months
Power Bank 6 months
Web Camera 12 months
Portable Router 12 months
Home Router 12 months
Mobile Home Router 12 months
Smart Watch 12 months
Smart Bracelet 12 months
T-Flash Card 5 years

-Phone Cover, Tempered Glass Screen Protector, Selfie Stick or any other accessories are not covered under warranty.


Product Warranty
laptop 12 Months


2. The Limited Warranty does not cover:

  • To consumable parts,such as batteries or protective coatings that are designed to diminish over time,unless failure has occurred due to a defectin materials or workmanship.
  • To cosmetic damage,including but not limited to scratches,dents orbroken plastic ports.
  • To damage caused by accident, abuse,liquid contact,fire,earthquake or external cause.
  • To damage caused by operating the product outside the published guidance.
  • To damage caused by service (including upgrades and expansions) performed by anyUnauthorized Service Provider.
  • To product that has been modified to alter functionality or capacity without the written permission.
  • To defects caused by normal wear and tear or otherwise due to the normal aging of the product.
  • To any device which the serial number has been removed or defaced.


3. Notification:

  • During warranty service, the contents of the storage media may be deleted and reformatted.
  • The warranty card is confined to the first purchaser of the product only and is not transferable.
  • The above terms and conditions apply only to TECNO products sold within the territory of Nigeria.