Bluetooth Not Detecting Devices? Here's The Fix On Tecno & Infinix phones

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Jide Mbaka

How to fix bluetooth when it is not discovering devices

Is Bluetooth not detecting devices on your TECNO and Infinix phones? You can fix the problem in just a few minutes! It's somewhat infuriating when you just unboxed your new Earbuds, Smart Watch, Bluetooth Speaker, or any other Bluetooth device, but it won't connect with your phone.

Bluetooth is a prominent feature for connecting other devices to your phone wirelessly. But the good days are when they work. While the "Bluetooth not detecting devices" problems can be from your phone or the device you're trying to connect, the solutions below will surely help you fix the problem.

First, kindly restart your phone and the device you're trying to connect, then try the steps below.

1) Proximity of the Devices you are trying to connect via Bluetooth

A problem associated with Bluetooth not discovering devices is the closeness of the devices with which you are trying to establish a two-way Bluetooth connection. The minimum spectrum for a strong connection during Bluetooth pairing is 20 meters, provided there's no obstruction to lessen its range. When there are Bluetooth pairing problems on your TECNO, Infinix, or itel devices, ensure they’re in close range with the device you're trying to connect.

You shouldn’t experience this if you’re trying to pair up the Earbuds you’re holding, but make sure you’re close enough if you’re trying to connect with a Bluetooth device in a far distance, such as your home speakers, etc.

2) Ensure Your Bluetooth is Turned On

Is the Bluetooth feature on your TECNO or Infinix device turned on? Kindly check it now. Also, do the same for the device you're trying to connect with. On Android, you can simply check that from the quick-settings panel. Just swipe down twice from the top of the screen, then locate and turn on the Bluetooth tile. After that, ensure the device you’re trying to connect is active.

One quick way to fix that is to restart the device. Say you want to pair up your new Bluetooth headphones, for instance, try powering it down and turning it on again. Most devices will make a sound or start blinking lights when they're on. Restart your phone as well, and try the pairing process again to see if it works out.

3) Enable Device Visibility in your Bluetooth Settings

Being unconscious of enabling device visibility can serve as an avenue for Bluetooth not working. Your device can only be visible and attract connections from other devices only when its visibility is turned on.

For most TECNO, Infinix, and itel devices, the visibility will be turned on automatically after enabling Bluetooth. The same applies to iPhones too. But you can also double-check if your device or the other device's Bluetooth visibility is enabled.

On older Android devices, go to Setting > Connection > Bluetooth to check if your Bluetooth visibility is active. Some devices will timeout after a few minutes. If that's your device, ensure you turn off and on the Bluetooth again and connect within the time frame.

4) Remove Old Bluetooth Connections

Whilst your phone is ready to connect with new devices but unable to establish a static connection, try removing the old and long-term paired devices on your list. It may hinder devices from accumulating new connections because of long threads of previously paired devices. Remove unused devices to pave way for new ones. You can do this on your Android device with the steps below.

  • Open the quick-settings panel (Swipe down twice from the top of the screen)
  • Locate the Bluetooth tile and long-press it to launch the settings.
  • From there, you’ll see the Paired Device
  • Locate a device you no longer need, then tap the cog icon next to it.
  • Finally, tap Forget to remove the device from your phone.

5) Check If Bluetooth Hardware Is Enabled

This suitably applies to your TECNO or Infinix device not detecting Windows 7, 8, 10. To digress from TECNO and Infinix, computers are also constrained in Bluetooth Pairing and transferring of files.

Ensure your PC has the required hardware. Bluetooth employs both hardware and software to function, with the wireless turned on. However, Bluetooth is not supported by all wireless networking hardware.

An alternate to a computer with no built-in Bluetooth Hardware is the Bluetooth Dongle. The Bluetooth dongle is a USB-based device responsible for receiving and transmitting Bluetooth wireless signals. So, if your PC doesn't feature inbuilt Bluetooth hardware, simply get a USB Bluetooth dongle and try the pairing process again.

6) Ensure the Devices are not in Battery Saving Mode

A necessity for transmitting data between two devices and detecting Bluetooth devices is to ensure both devices are charged up, and power-saving mode is deactivated. Bluetooth connection may be hibernated, non-functional, and undetectable with a low battery. To ensure this, go to Settings > Battery, and turn off Battery Saver.

This also applies to establishing connections with a Bluetooth Headset - you may experience glitches and bugs when the Headset is low and not well charged. In this case, simply charge up the affected devices and try the connection process again.

7) Ascertain your device is not auto-synced to other devices

Most times when you seem worried about Bluetooth not detecting devices, unnoticeably, your device is already connected to another device or to the previous devices you've shared data with.

Connections on most Bluetooth devices are only limited to another device at a specific time. When your device is synced with the other device, the connection should be cut off before a connection can be established with other devices.

So, if you have any other devices around, ensure you turn off their Bluetooth feature before and restart the connection process.

8) Clear Bluetooth Cache

Temporary data and files are accumulated and created on Android devices. Caches, which comprise small bits of information needed for apps performance and stability might become corrupted or congested, prompting your TECNO, Infinix, or itel Bluetooth not discovering other devices.

However, these bugs can be resolved by clearing the cache. And as the configuration settings for the Bluetooth will be lost alongside the cache; this prompts the Bluetooth to start afresh.

  • On your device, open the Settings
  • Scroll to Apps & Notifications and select it.
  • Tap See all apps.
  • In the top-right corner, tap the 3-dot menu button, then select Show system apps.
  • From the, find the Bluetooth app on the list and open it.
  • Tap Storage & cache
  • Finally, tap Clear Cache, then Clear storage.

After that, try checking if your phone can detect Bluetooth devices now.

9) Reset Wi-Fi, Mobile & Bluetooth settings

Finally, if none of the methods above makes Bluetooth detect devices on your phone, we recommend you reset the Wi-Fi, Mobile & Bluetooth settings. This will restore the default connection settings on your phone and also remove all paired Bluetooth devices. It will also extend to your saved Wi-Fi networks; so be ready to reconnect with them later. Follow these steps to reset the connection settings on your Android phone.

  • Open
  • Scroll to the bottom and tap
  • Select Reset options.
  • Now, carefully tap Reset Wi-Fi, Mobile & Bluetooth then tap RESET SETTINGS below the screen to confirm the action.

 Restart your phone after the process and try connecting with the Bluetooth device again. Hopefully, this solves the problem.