How to Fix “Phone not accepting correct PIN” on Android and iPhones

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2021-05-14
Jide Mbaka

How to Fix “Phone not accepting correct PIN” on Android and iPhones

You go to sleep at night after chatting with several friends, only to wake up the next morning and discover your phone not accepting the correct pin or pattern. This can result in a panic attack, especially when you are sure that this is the pin or pattern you have used your entire life. First advice. Calm down. It is fixable.

Retype your code. It is possible you tapped the wrong key in a rush, so carefully retype the correct pin code.

Why would your phone not recognize your pin code? Could it be that your android pin changed by itself?”

In recent times, smartphones double as phones, bank accounts, e-wallets, safes, and diaries. As a security measure, practically every Android or iPhone user sets up a security pin, password, or pattern to protect sensitive information on the device and to guard against theft. So what happens when your Android or iPhone is not accepting the correct pin?

It is possible that you have changed your pin or pattern recently and simply forgot. It could also be a factory error on your device or a technical glitch.

How to fix Android phone not accepting correct pin

Review sites across the internet have hundreds of reports of such malfunction on their Android phones, so calm down and let's fix this.

The first piece of advice is this. If your Android phone is not unlocking with the correct pin, it means the Android OS does not recognize your PIN code or pattern anymore, so stop after the second attempt. Take a break and then come back to it again, and this time try to carefully enter the correct password, pin code, or pattern.

Repeatedly entering a pin code the system considers incorrect can block your phone, and then you would need to use the Personal Unblocking Key PUK code. That is why you are advised to stop before getting to 10 attempts.

1. Reboot your phone

The issue might only be a temporary technical glitch and not a major system error, and if so, a simple reboot should give the phone a few minutes to get back on track.

Press and hold down the Power button > tap Restart and let the phone restart.

When the Android lock screen comes on, give it a minute or two before entering your correct pin or pattern. You could be lucky and the phone will recognize the pin this time.

2. Try the factory reset option

If the Android tablet or phone does not accept recognize the correct pin still, then it is time to try the factory reset option. This option will return your phone to default factory settings and delete all the data on your device, so ensure that you have done a backup on your data before starting it.

The steps to get your phone into recovery mode differ from phone to phone, but for most android devices, this should get you there.

  • First, Power your phone off.
  • Press and hold down the Volume and the Power buttons at the same time for about 10 seconds, until it comes on. If you do this right, you should see a dropdown as soon as the phone comes on.
  • Use the Volume button to navigate up or down till you get to Recovery Mode.
  • Use the Power button to select Recovery Mode once you get to it.
  • Hold the Power button down and press the Volume up button once and then release the Power button.
  • Some options will appear now. Use the Volume down button to navigate till you get to Factory Reset.
  • Use the power button to select Factory Reset.

Once this step is completed, your phone is back to its default settings like a brand new one. You can now reset a new pin code or pattern.

If this still does not resolve your issue, then it is definitely a manufacturer problem and you will need to get to any of the service centers near you.

3. Use Google Credentials

You can try using your Google credentials if you had an active Google account signed on the device. Once you have entered about 10 incorrect pins or pattern your device will ask for your Google account username and password. This is the easiest option to unlock the phone especially for Samsung users.

How to fix iPhone not accepting pin code

There can be occurrences of people who find out that their iPhone does not recognize the correct passcode or even their fingerprint.

So why is your iPhone not accepting the correct passcode?

This can be because the device got corrupted and lost your information. This means the device has no way to access the passcode information or confirm that what you are entering is correct.

This issue also sometimes occurs after users update their iPhones to a newer iOS version. In this case, it could be that the OS failed to install properly, and thus triggered several bugs and glitches include the passcode information.

Make sure you do not makeup to 10 attempts before trying out any of these. After the sixth attempt, the phone will automatically lock itself for one minute, and by the 10th, it will automatically erase all your data.

1. Restart the device.

Ensure that your battery is fully charged before you start this process, but ensure to unplug the charger before restarting it.

  • After turning off the device, wait for some minutes before you Restart the device. If your phone recognise the pin code after the restart, you are good to go.
  • If it does not recognize the pin, try the default 6-digit code ‘123456’ and see if this grants you access to your device. This works for many users.
  • If this passcode goes through, go to Settings and Switch off Passcode requirements.

If it still does not recognize the pin or passcode, then proceed to the next option.

2. Restore your iPhone Using a Computer

  • Hold down the right Side button of your iPhone, and Hold down one of the volume buttons at the same time, until the Power Off option appears.
  • Drag down the slider to turn off your iPhone.
  • Now use a cable to connect your iPhone to a laptop or desktop computer. Hold down the side button on your phone until the recovery mode pops on the computer screen.
  • If you had already backed up the device, you can now remove the passcode and restore your data.
  • Wait for the computer to detect your iPhone. You should see several options. Select Restore Note – Do not select update.
  • iTunes will now download the latest software version on your device. The entire restore process should take less than 15 minutes after which you can then set up your iPhone.
  • If it takes more than 15 minutes, your iPhone will automatically exit Recovery Mode and you have to start all over again.

How to restore iPhones if you don’t have a computer

So what if you don’t have a laptop or any computer closeby?

You can log into your iCloud account on another iPhone or install the Find my iPhone app on another iPhone.

  • Log in to iCloud. Log into your account using your Apple ID and password.
  • Select "Find My iPhone" and the device will find all devices associated with your Apple ID. Select the one with the pin problem. > Erase the device. This should restore everything you have in the iCloud backup.
  • There is a two-factor authentication step that you have to go through, but you should not have any problem with this if you are the real owner of the device. Apple takes all the steps to protect its users.
  • A pop-up might appear saying "Enter Old Passcode, some of your data stored in iCloud is protected by the passcode previously used to unlock this iPhone. Your Passcode is encrypted and cannot be read by Apple". DO NOT SKIP THIS STAGE AND PROCEED OR YOU WILL LOSE YOUR DATA.
  • What you have to do now is enter your old 6-digit unlock password. If this does not go through, then enter the default 6 digit code ‘123456’. A lot of users have confirmed that this code worked for them when they encountered similar problems.
  • Now, you are back to your device and you can turn off passcode requirements first and later reset a pin code you will not forget.
  • If your backup file is available and it pops up, select Restore from iCloud backup.