So, what happens when your TECNO Smartphone’s speaker no longer works? You’re on a call (or listening to a Song) and the speaker just goes silent. Causes of this error range from System glitches, to a phone feature being inactive or worse, a bad accessory.
The Speaker being the most exposed part of every phone is susceptible to dust (covered or not) and this can get pretty problematic.
Learn how to troubleshoot and fix this problem with the steps below and get your Infinix phone’s Speaker working again!
- Activate the Speaker
If the sound goes off on a call and you are unable to hear the other person, the speaker may be off. Ensure that it is enabled on your call interface; the icon turns green when it’s activated.
- Check the Volume
Get this right. Once you’ve verified that the speaker is on, increasing the volume (so you hear your caller or music better) is your next move. Simply press the Volume Up button until the sound is clear.
- Turn Off Do Not Disturb
TECNO smartphones may not have Profiles (like with feature type) anymore, but DND works the same way and if your phone is scheduled to go silent at certain times using this setting, you are not going to hear anything. Disable Do not disturb from your phone’s notification panel and go on to have a jolly day.
- Check your App
Today, most social apps have their own in-built volume systems that you can turn on or off at will. Your phone may not even be the problem. If you use Facebook, YouTube, etc., make sure you have not muted video sound previously, tap on the speaker icon to check.
- External accessories
Are you listening via an Earphone or Bluetooth speaker? Check that they’re connected right. If the earphone is not plugged in entirely, your TECNO phone’s speaker may not work. Same goes for the Bluetooth device, make sure it’s connected for both calls and media (and also increase the volume).
- Restart Your Smartphone
Restart your phone to remove any software glitch that may have interrupted the sound temporarily. Your phone will run more smoothly following this action. And if nothing changes, turn the phone off (wait for some minutes) and then, switch on again.
- Run a “Factory Reset”
If none of the steps above work, what you want to do next is remove (or save) all your information from the phone and Reset it immediately. If this problem occurs just after you downloaded & run a System Update on your device, a Reset is the solution.
Note: The Reset will eliminate any beneath surface app/software setting that may have caused the phone’s speaker to go mute.
- Update Your Phone
Check if there’s a new update on your phone & run it. Updates enhance the performance of devices and are sent to fix errors.
- Visit Carlcare Service Centre
If all else fails, walk into the Carlcare center closest to you and get professional help fast!
Do not blow air from your mouth into your device. Curiosity may have you poking around your TECNO smartphone will objects & trying other stuff, but, it’s not beneficial for the health of your device and may render the warranty void.
Carlcare Service is the Official After-Sales Repair Centre for TECNO Smartphones. We make use of original accessories only for repairs, and when you choose to repair at Carlcare you’re covered by warranty for a period (should the issue reoccur), unlike with other external repair options.