What Causes Whatsapp Not To Show Contact Names On Android

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2023-05-31
Jide Mbaka

There can be several reasons why WhatsApp may not show contact names on Android. Here are some common causes and potential solutions:

What Causes Whatsapp Not To Show Contact Names On Android?

  1. Syncing issues: WhatsApp syncs contacts from your phone's address book. If the contact names are not appearing, it could be due to syncing problems. To resolve this, try the following steps:

    • Open the WhatsApp application and go to the "Settings" menu.
    • Select "Accounts" or "Account" (depending on the WhatsApp version).
    • Tap on "Sync Contacts" or "Contacts Sync."
    • Choose the option to sync all contacts or select specific contacts to sync.
  2. Contact permission: WhatsApp requires permission to access your contacts. If you denied this permission or it was not granted properly, contact names may not be displayed. You can check and grant the necessary permission by following these steps:

    • Go to your device's "Settings."
    • Navigate to "Apps" or "Applications" (depending on your device).
    • Find and select "WhatsApp."
    • Tap on "Permissions" or "App Permissions."
    • Ensure that the "Contacts" permission is enabled.
  3. Contact formatting: WhatsApp may not recognize certain contact formats, which can lead to contact names not being displayed. Try the following steps to ensure the contact formatting is correct:

    • Open your phone's default contacts app.
    • Locate the contact that is not showing the name in WhatsApp.
    • Edit the contact and make sure the name is entered correctly in the designated field.
    • Save the contact and open WhatsApp to check if the name is now displayed.
  4. Multiple contact sources: If you have multiple contact sources on your device, such as Google Contacts, SIM card contacts, or other accounts, WhatsApp may not be able to fetch the names. To resolve this, you can try the following:

    • Open your device's "Settings."
    • Navigate to "Accounts" or "Accounts & Sync."
    • Select the account that contains the contacts that are not showing in WhatsApp.
    • Make sure the syncing option for contacts is enabled.
  5. Corrupted cache or data: Sometimes, the cache or data files of the WhatsApp app can become corrupted, causing various issues, including missing contact names. Clearing the cache or data may help resolve the problem. Please note that clearing data will remove your chat history, so make sure to back up important conversations before proceeding. Follow these steps:

    • Go to your device's "Settings."
    • Navigate to "Apps" or "Applications."
    • Find and select "WhatsApp."
    • Tap on "Storage" or "Storage & Cache."
    • Choose "Clear cache" first and check if the issue is resolved. If not, you can try selecting "Clear data" or "Clear storage" (this will remove your chat history).

If none of these solutions work, you can consider reinstalling WhatsApp after backing up your chats. Reinstalling the app can help resolve any potential software glitches causing the issue.

How do I make my contacts visible on WhatsApp?

To make your contacts visible on WhatsApp, follow these steps:

  1. Open WhatsApp on your smartphone.
  2. Tap on the "Chats" tab at the bottom of the screen.
  3. In the top right corner, you should see a new chat icon or a pencil icon, tap on it.
  4. A new screen will open with a search bar at the top and a list of your existing chats. Scroll to the very top of the chat list.
  5. On the top right corner of the screen, you should see a three-dot menu icon. Tap on it.
  6. From the drop-down menu, select "Settings."
  7. In the Settings menu, tap on "Account."
  8. In the Account settings, look for "Privacy" and tap on it.
  9. You will see various privacy options. Look for "Read receipts" and make sure it is turned on. This will ensure that your contacts can see when you have read their messages.
  10. Below "Read receipts," you will find "Profile photo," "About," "Status," and "Blocked." Make sure the privacy settings for these options are set to "Everyone" or "My contacts" if you want your contacts to be able to see your profile picture, about information, status updates, etc.
  11. You can also adjust other privacy settings according to your preference, such as "Last Seen," "Live Location," etc.

By following these steps and adjusting your privacy settings, you should be able to make your contacts visible on WhatsApp.

About Carlcare

Carlcare is the Official After-Sales Repair Centre for TECNO, Infinix and Itel Smartphones. We make use of original accessories only for repairs, and when you choose to repair at Carlcare you’re covered by warranty for a period (should the issue reoccur), unlike with other external repair options.