Recently, several online and social media forums came alive with complaints from Android IOS users. While the wording of their queries were different, their question was basically the same: why does my Yahoo mail keep stopping? We've made our research and come up with these seven ways to fix the problem effectively, if you find that your Yahoo mail keeps crashing.
The thing with most email messaging apps, Yahoo mail included, is that they serve really important roles in our lives. So, when they malfunction, it is not just a minor inconvenience to several people, but a major catastrophe.
When these apps glitch, as they invariably will, it's best to go in search of solutions as quickly as possible, so that your productivity does not take a hit. If your Yahoo mail keeps stopping, here are seven ways to address the issue and get your email back up and running:
1. Update Android System Webview and Chrome
This is one of the most common reasons why your Yahoo mail keeps crashing. We don't want to dive too deep into the technicalities, but Android System Webview is an integral member of the Android Operating System that supports Google-developed and other third party apps. A glitch of this Android System Webview is what causes most Android apps developed by Google, along with other apps, to malfunction. Google recommends downloading the latest versions of Android System Webview and Chrome from the Play Store to fix the problem. Here's how to do it:
- From your mobile phone, click and open the Play Store app
- Type "Android System Webview" in the search box and click search
- Click on the result, and select update
- If "update" is not available as an option, just skip to the next step
- Type Google Chrome and click search
- Click on "Update"
2. Clear App Data and Cache
If your Yahoo mail keeps crashing even after you've tried the above fix, then you may have to clear app data and cache, and log in to your account again. This step may lead to a loss of data on your part, and several of your personalised settings will go back to default, but, more often than not, it'll fix the problem and you can go back to using your Yahoo mail app without any problems. To do this, follow these simple steps:
- Go to settings on your phone and click on it
- Scroll down to Apps and notifications and select it
- Locate the Yahoo mail app and click enter
- From the app menu, select storage
- Click on it, then choose clear cache
- After that action is completed, select clear data
- Run the Yahoo mail app again
3. Uninstall and Reinstall the Yahoo Mail App
Sometimes, all it takes to fix the problem, if your Yahoo mail keeps stopping, is to uninstall and reinstall the app. This can be done within a few moments and usually will not result in a loss of data for you. To try out this option, simply follow the following instructions:
- Enter the settings app on your smart phone
- Locate the Yahoo mail app and select
- Select uninstall and wait for the action to get completed
- Click on the Play Store app to access the Google play store
- Type Yahoo mail in the search box and click search
- Install Yahoo mail again
- After installation, run the app
4. Force Stop And Restart The Yahoo Mail App
Most smartphones warn against force stopping apps, as that action may cause the app to misbehave. That's good advice in the best of times, but these are hardly the best of times, are they? Besides, when you force stop an app, it refreshes the active memory of the app, which is a good thing at this point. If your Yahoo mail keeps stopping, even after you've tried out the other options, force stop the app and restart it by:
- Clicking on your phone's settings app
- Locate Yahoo mail app and select
- Choose force stop, and when the warning comes up, okay
- Restart the app
- Launch the app again
5. Uninstall Android System Webview
Since a bug in the Android System Webview is the chief reason why your Yahoo mail keeps stopping, along with other apps, a very simple way to work around the problem is to uninstall it entirely via the Google play store. The best part is, it actually works, and doing it can help fix those annoying crashes, especially if you cannot, or do not want to update Android System Webview. To do this, simply:
- Go to the Google play store via the play store app on your smartphone.
- Type Android System Webview in the search box and click search
- Click uninstall and wait for the process to complete
6. Free Up Space On Your Device
A very simple and common reason why your Yahoo mail keeps stopping is that there's not enough memory on your phone for it to work properly. Apps need a certain amount of device memory to work with and if your device is low on space or RAM, the app will keep crashing or stopping, because of the lack of space. To fix this, delete unnecessary files on your Android phone to free up disk space. You can also uninstall unused apps to free up RAM for your Yahoo mail app to work with. When you've done this, restart your phone and run the Yahoo mail app again.
7. Contact Yahoo Mail Customer Service
The final step to take, if you've tried all the above possible solutions, yet your Yahoo mail keeps stopping, is to get in touch with customer support. Reaching out to Yahoo mail customer service and specifying what the problem with your email is, and what steps you've taken to fix it, is another good way to get the problem fixed. After listening to you, they may be able to accurately diagnose what the specific cause of the problem could be, and offer solutions once and for all. Yahoo mail customer service can be reached through several platforms.
