TRANSSION Holdings, a global conglomerate, recently announced the opening of the world’s largest Carlcare flagship store in Lagos Nigeria on Dec 4, 2019. Carlcare, an after-sales brand operates under the TRANSSION Holdings, is committed to bringing the first-class service proposition to customers globally. This brand-new Carlcare flagship store will bring a full range of benefits and one-stop after-sales service to customers in Nigerian market. Mr, Chidi Okonkwo, General Manager of Nigeria, TRANSSION Holdings, Mr. Huang Yongyuan, Director of West Africa, Carlcare and guest representatives from National Standards Bureau of Nigeria, Commodity Associations, Market Associations, and Consumer Associations witnessed the grand opening of the flagship store.
Since its launch, Carlcare has always been committed to providing professional, efficient and trustworthy after-sales service to the customers in emerging markets. The CV flagship store, which is also the world’s largest after-sales store for Carlcare, is located in the heart of Lagos’ central business district. It will provide all-rounded service and benefits including mobile phones and tablets repair, software’s upgrade, home appliances repair, trade-in and accessories sales service. In addition, the store will also offer face-to-face maintenance, 2-hour fast repair, online reservation, door-to-door service, broken-screen insurance, extended warranty insurance and other innovative value-added services.
Riding on the advantages of digitalization, Carlcare has seamlessly integrated the efficiency and convenience of the Internet with the advantages of traditional offline store of assuredness and confidence, delivering upgraded after-sales and repair service experience to its customers. In 2015, Carlcare launched its official Carlcare App to provide customers with integrated online and offline service, and has successfully gained the trust and high recognition among customers in global emerging markets. As of Nov 2019, the App’s monthly active users has reached 10 million.
To better satisfy customers’ demand, Carlcare further upgrades customer service experience by not only offering fingertip service through Google Business and Whatsapp, but also instant customer caring service and real-time news sharing service through Facebook, Twitter and Instagram, allowing customers to access efficient and convenient online inquiry and diagnosis service.
Guided by its “Customer First” brand principle, Carlcare will continue its investment to lead the after-sales industry’s development in emerging markets by consistently upgrading customer experience in service efficiency, service quality, service breadth, service innovation and personnel localization, and solidifying its high-quality service ecology. Carlcare was established in 2009 and today it has expanded to 9502,000+ service touch points (including third-party cooperation partners) with presence in over