TRANSSION Holding, a global conglomerate, recently shared that its official Carlcare App by the after-sales brand Carlcare tops 10M monthly actives users in November 2019. Guided by its brand principle of Customer First, Carlcare has always been committed to continuously optimizing service processes and innovating service features to better service customers in global emerging markets. Since its launch in 2015, the Carlcare App has seamlessly integrated the efficiency and convenience of the Internet with the advantages of traditional offline store of assuredness and confidence, delivering superior after-sales and repair service experience to global customers in emerging markets.
The Carlcare App provides online expert answering and message replying service that help consumers efficiently diagnose and even solve their device problems with great convenience before heading to the offline store. The app also provides fast and easy self-service for customers to check for nearby service points, pricing preview and warranty period inquiry, allowing consumers to be well-informed of necessary information before in-store service. In addition, customers are also privileged to get an online appointment and 2-hour fast high-quality service at Carlcare stores and service points through the priority application channel via the Carlcare App.
The Carlcare App keeps innovating to offer more new services to satisfy the growing demand of customers in global emerging markets. On top of regular warranty services, the Carlcare App launched service cards for both broken-screen and extended warranty right earlier this March, providing multiple guarantees and benefits for global customers. This October, the Carlcare App launched online payment function for customers to access the online payment service easily for in-store maintenance, value-added service online purchasing and more.
As a result of its consistent commitment to more upgraded services and better customer experience, the Carlcare App has gained high recognition and trust among global customers. As of Nov 2019, the app has hit 10million monthly active users. The Carlcare App will continue to explore and innovate, constantly improve the service experience and solidify the customer service ecosystem to better support and service its customers from global emerging markets.