Service Policy

For itel
For Vietnam



1. Limited Warranty Period:


Feature phone

12 Months

Smart phone

12 Months

Built-in battery

Follow the device



Laptop Unit

12 Months

TV device

24 Months

TV accessories

6 Months


2. The Limited Warranty does not cover:


  • To consumable parts,such as batteries or protective coatings that are designed to diminish over time,unless failure has occurred due to a defectin materials or workmanship.
  • To cosmetic damage,including but not limited to scratches,dents orbroken plastic ports.
  • To damage caused by accident, abuse,liquid contact,fire,earthquake or external cause.
  • To damage caused by operating the product outside the published guidance.
  • To damage caused by service (including upgrades and expansions) performed by anyUnauthorized Service Provider.
  • To product that has been modified to alter functionality or capacity without the written permission.
  • To defects caused by normal wear and tear or otherwise due to the normal aging of the product.
  • To any device which the serial number has been removed or defaced.



  • Products with original serial numbers removed, altered or not able to be readily determined.
  • Damage caused by transportation and handling, including scratches, dents, chips, and/or any damages to the exterior of your product.
  • Damage or failure caused by incorrect electrical current or voltage, fluctuations or surges.
  • Applications and use which this product was not intended to.
  • Damage or failure caused by products or equipment not supplied by itel.
  • Accident, misuse, abuse, neglect, misapplication, fire, water, lightning or other acts of nature.
  • Damage or failure caused by improper or faulty installation, product alteration or modifica- tion.
  • Damage or failure caused by: Non-itel or unauthorized parts, supplies, accessories or equipment; services performed by unauthorized service companies.
  • Damage or failure causes by liquid of scale caused by liquid or water damage.


3. Notification:


  • During warranty service, the contents of the storage media may be deleted and reformatted.
  • The warranty card is confined to the first purchaser of the product only and is not transferable.
  • The above terms and conditions apply only to itel products sold within the territory of Vietnam.


  • The warranty card is confined to the first purchaser of the product only and is not transferable.
  • The warranty covers only itel products purchased from authorized itel dealers.
  • The right of final interpretation belongs to itel.