Service Policy

For TECNO
For Mozambique

 

 

1. Limited Warranty Period:

1) PHONE&TABLET:

Feature phone

24 Months

Smart phone

12+1 Months

Tablet

12+1 Months

Built-in battery

Follow the device

Charger (Inbox)

6 Months

Cable (Inbox)

6 Months

 

2) RETAIL ACCESSORIES:

Charger

6 Months

Power Bank

6 Months

Data Cable

6 Months

Wireless Selfie Stick

6 Months

Memory Card

5 Years

True Wireless Stereo Earphone

6 Months

Wireless Earphone

6 Months

Wireless Headset

6 Months

Earphone

6 Months

Wireless Speaker

6 Months

Smart Wrist Band

12 Months

Smart Watch

12 Months

MiFi (4G Mobile Wifi)

12 Months

CPE (4G Smart Wireless Router)

12 Months

Smart Wireless Router

12 Months

-Phone Cover, Tempered Glass Screen Protector, Selfie Stick or any other accessories are not covered under warranty.

 

 

2. The Limited Warranty does not cover:

  • To consumable parts,such as batteries or protective coatings that are designed to diminish over time,unless failure has occurred due to a defectin materials or workmanship.
  • To cosmetic damage,including but not limited to scratches,dents orbroken plastic ports.
  • To damage caused by accident, abuse,liquid contact,fire,earthquake or external cause.
  • To damage caused by operating the product outside the published guidance.
  • To damage caused by service (including upgrades and expansions) performed by anyUnauthorized Service Provider.
  • To product that has been modified to alter functionality or capacity without the written permission.
  • To defects caused by normal wear and tear or otherwise due to the normal aging of the product.
  • To any device which the serial number has been removed or defaced.

 

 

3. Notification:

  • During warranty service, the contents of the storage media may be deleted and reformatted.
  • The warranty card is confined to the first purchaser of the product only and is not transferable.
  • The above terms and conditions apply only to TECNO products sold within the territory of Mozambique.