Struggling with Google Chrome Browser Issue on your TECNO CAMON 19, or wondering Why does Chrome keep stopping on my phone?
Don't let browser issues ruin your day! Discover quick and easy solutions on how to fix Google Chrome not responding on your TECNO CAMON 19 in this article.
Table of Contents
Common Reasons for Google Chrome Browser Issue on TECNO CAMON 19
Google Chrome browser issues on a TECNO CAMON 19 device could be caused by various reasons such as outdated versions, low storage, conflicting apps, or malware.
You can troubleshoot and fix these common issues by simply following these steps that can help ranging from restarting the device, to checking for updates, to disabling conflicting apps and extensions.
How To Fix Google Chrome Browser Issue on TECNO CAMON 19
Follow the steps below to fix Google Chrome browser issue on your TECNO CAMON 19.
1. Restart your Device
The first step in troubleshooting any problem is to restart the device. Any transient problems that might be the root of the problem can be resolved in this way.
TECNO CAMON 19 restart instructions are as follows:
Holding down the power button causes the power menu to show.
- Press and hold the power button until the power menu appears.
- Click the " Restart" button.
When this is done, open the Google Chrome Browser to confirm if it's responding.
If Chrome is running slowly or keeps freezing on your TECNO CAMON 19, one common cause is that your device is running low on storage, so try clearing out some unnecessary files or uninstalling unnecessary apps to free up some space.
To do this, go to your device's Settings > Storage > Free up space.
Another possible cause is that you have too many tabs open.
To fix this, you can try closing some of them by tapping on the "X" in the top right corner of the tab. If you want to keep the tabs but don't need them open right now, you can also use Chrome's "Tab Groups" feature to organize them and make it easier to switch between them.
2. Check for updates
It's important to keep your device and apps up to date in order to ensure optimal performance and security.
Follow these steps to check for updates on your TECNO CAMON 19
- Go to Menu and Click on Setttings
- Click on "System."
- Check for updates to the device's operating system and Google Chrome.
- If an update is available, be sure to install it and restart your device.
OR
- Launch the Google Play store app and search for the Google Chrome browser.
- Select the browser from a the search results.
- When it opens up, click on “update" to update your chrome browser to the latest version.
3. Clear cache and cookies
Over time, your browser's cache and cookies can become cluttered, which can slow down the browser and cause other issues.
To clear the cache and cookies on Google Chrome, follow these simple steps:
- Open your browser window and click on the three dots that appear in the top-right corner of the browser window
- Click on "Settings."
- Next, click "Privacy and security"
- Then, click "Clear browsing data."
- Make sure "Cookies and site data" and "Cached images and files" are selected.
- Then click "Clear data."
When this is done, relaunch your Google Chrome browser to check if the issue continues.
4. Disable conflicting apps and extensions
Sometimes, other apps or browser extensions can conflict with Google Chrome, causing issues.
To check for conflicting apps and extensions:
- Go to the browser's settings menu and tap "Extensions."
Here, you can disable any extensions that you suspect may be causing problems.
You can also try to disabling any apps that may be causing conflicts.
5. Run a virus or malware scan
One of the most common causes of browser issues is malware or viruses.
To scan your device for malware, you can use an antivirus or anti-malware app, such as AVG or Malwarebytes. To get these apps, check on Google Playstore to download.
These apps can help detect and remove any malware that may be causing the problem.
6. Check the device's DNS Settings
If you're experiencing issues with Chrome not loading pages correctly, it could be caused by incorrect DNS settings or a slow or unstable internet connection.
To fix this issue, try resetting your device's DNS settings to the default settings by following the following steps:
- Go to "Settings" and find "Network & internet" -> "Advanced" -> "Private DNS" and switch it to "Off" or "Automatic".
- Additionally, try connecting to a different network or contacting your internet service provider if you suspect that the issue is with your internet connection.
7. Remove unwanted software
In some cases, unwanted software or apps can cause problems with Google Chrome.
To remove unwanted software from your TECNO CAMON 19:
- Go to the device's settings menu > Apps.
- From there, you can view a list of all the apps installed on your device, and then uninstall any apps that you don't need or that you suspect may be causing the problem.
8. Uninstall and reinstall Google Chrome
If none of the above steps work, the last resort is to uninstall and reinstall Google Chrome.
To do this:
- Go to the device's settings menu > tap Apps.
- Find Google Chrome in the list of apps and tap on it.
- Then, tap "Uninstall" to remove the app.
- Once it is uninstalled, you can then download and install the latest version of Google Chrome from the Google Play Store.
If none of the above steps works, it may be best to contact Carlcare Services to book a reservation for further assistance.
Conclusion
Google Chrome is a great web browser that can be a powerful tool for browsing the internet. However, like any piece of software, it can sometimes experience issues that can be frustrating to deal with.
If you're experiencing problems with Google Chrome on your TECNO CAMON 19, don't worry! We believe that by following the steps outlined in this article, you will be able to fix these common issues and get back to browsing the internet with ease.
If you still have any enquiries on any of the steps above, visit any of our service center and we'll be delighted to assist.
About Carlcare
Carlcare Service is the Official After-Sales Repair Centre for TECNO Smartphones.
We make use of original accessories only for repairs, and when you choose to repair at Carlcare you’re covered by warranty for a period (should the issue reoccur), unlike with other external repair options.
