Common Problems in TECNO CAMON 15 and How to Fix Them

There's no gadget without problems, and it's even rampant with smartphones. A simple change to the system via software update or anything can cause issues. But the good news is that you'll always find fixes for smartphone problems in most cases. Got a problem with your device? Here's our comprehensive guide to common TECNO CAMON 15 problems and solution.

Part 1. TECNO CAMON 15 problems and solutions

We tackled the most reported problems of the device in categories. Jump to any division that meets the problem you're currently facing with your smartphone.

1. TECNO CAMON 15 charging problems

More often than not, we've heard many people report they can't charge their TECNO CAMON 15. Many say it shows charging but never really charges or takes eternity to juice up. Some also said their phone shows "Other device connected" whenever they connect their charger. If you're experiencing any of these issues on your CAMON 15, here are some tips to fix them.

• Ensure you’re charging with the original charger and not from a computer’s USB port.
• You probably don't have the phone's original charger now, do you? Better still, ensure you use a TECNOrecommended charger to get the fastest charging speed. You can get one from any Carlcare service center or TECNO store near you. Oraimo is always a good option, too.
• Try another USB cable with your charging brick to confirm if the cable is damaged.
• If changing the cable didn't work, try using another charging brick with the new and old cords.
• You can try using another power outlet.
• Your charger and cord charging other phones fast means your phone's USB port is faulty. Moist, dirt, lint, and other foreign particles inside the port can impede the charging speed. Be sure to learn how to clean your phone's charging port or take it to the service center for help.
• Also, if your TECNO CAMON 15 says "Other device connected" or pops up the OTG interface when you connect with your charger, it's because the charging port is moist or dirty. Try cleaning the charging port to fix the issue.

If your phone still charges slowly after implementing the tips mentioned, you'll need to visit the service center for help. Meanwhile, note that the TECNO CAMON 15 has no Fast Charging capability. It takes about 3 hours to complete charging when not used or handling heavy background tasks. Clearing background apps, disconnecting, and leaving your phone can improve its charging speed.

2. Fix CAMON 15 hanging and slowing down

While the CAMON 15 isn't an entry-level device, its performance isn't as good as most 2022 TECNO phones. The device is powered by the trusty Helio P22 chipset with 4GB of RAM, which should be enough for running moderate tasks and some multitasking. However, it might be unsuitable for more intensive workloads, or playing graphic-intensive games.

Nonetheless, here are a couple of tips to solve TECNO CAMON 15 performance issues.

• Perform a basic restart to see if it fixes the issue. Long-press the Power button and Swipe Upto restart. Also, practice restarting your phone regularly to keep it running smoothly.
• Ensure you have enough free space on the internal storage. We recommend 2—5GB of free internal storage.
• Uninstall unused or rarely used apps to free up the memory (RAM). If you think you might need them later, you can freeze them instead.
  • On the default launcher home screen, find the Freezer app and open it.
  • Tap the + button
  • Select all the apps you want to freeze and tap OK. You can always unfreeze the app whenever you want.

If you can't find the Freezer on your home screen, enable it with these steps:

• Long-press a space on the home screen.
• Select Desktop Setting > Other settings and enable Freezer
• If your TECNO CAMON 15 is still hanging, unresponsive, or slowing down, make sure you’re on the latest software. Go to Settings > System > Software Update to check and install all updates.
• Close heavy background tasks to free up memory for other apps. Just tap the trash button in the recent apps panel.
• Stick to installing apps from the Play Store only. Apps from third-party sites may contain malware that is slowing down your device.
• If your phone started slowing down after installing or updating an app, uninstall it to see if it solves the problem. If you installed/updated the apps from the Play Store, here’s how to check and uninstall them:
  • Launch Play Store on your phone
  • Tap your profile icon in the top right and select Manage apps & device
  • Click on the “Manage” tab at the top.
  • Opposite the “Apps & games (xx)”’ heading, tap the option to sort by "Recently updated."
  • Now, select and uninstall the recently installed/updated apps. Recently updated system apps may be the culprit in most cases.
• Meanwhile, keep your apps updated if they're not causing the problem.
• If you still have performance issues with the phone, you may have to factory reset it.

3. CAMON 15 getting hot very fast

It’s common for smartphones to get warm (or slightly hot) while charging, playing games, using the camera, or running a graphic-intensive task. However, if your phone is getting hot quickly or getting hot and slow during normal usage, here's how to fix it.

• Simply restart the phone to close all running processes and refresh the system.
• Remove the phone case if you use one.
• Avoid using the phone under direct sunlight or when the environment temperature is too high. Most times, the phone will give a warning and shut down the camera app when the temperature is high. Simply withdraw in those cases and cool down the phone before using it again.
• Your phone temperature may skyrocket if your battery is bad. If the device gets very hot from the back, seek professional help or read our complete guide on How to Know If Your Cell Phone Battery Needs To Be Replaced
• Manufacturers and developers can often fix performance and bugs that caused the issue via system and app updates. Ensure your apps and phone are up-to-date to resolve it.
• If your phone gets really hot while charging, ensure you use a recommended charger or try another one. Also, ensure there's enough ventilation in the room, and avoid charging under direct sunlight.
• Take breaks while using the camera, navigating, or playing games.

Related: How to Prevent Phone From Overheating

4. CAMON 15 fingerprint not working well

Some users have reported their fingerprint doesn't respond well on the CAMON 15. If you also face any fingerprint-related issues on your device, try the fixes below.

• Restarting your phone can fix most issues. Try it to see if your fingerprint works well now.
• If not, ensure the fingerprint surface is clean. Moisture, oil, dirt, and other foreign particles can prevent it from reading your biometrics well.
• Similarly, ensure your finger is clean and in good condition. Sometimes, the sensor may not recognize your finger after doing the laundry, bathing, or just having a wet hand.
• If it’s still not working well, try to enroll your finger again:
  • Go to Settings > Security > Fingerprint and confirm your screen lock.
  • Delete all existing fingerprints, then tap Add fingerprint to re-enroll your favorite finger.

After successful enrolment, your finger should unlock the phone now without issues. Meanwhile, you can add more fingers to ensure you don’t get locked out next time. However, if the fingerprint sensor isn't working, kindly visit the service center for help.

5. Apps keep stopping on the TECNO CAMON 15

Not just one of the most popular TECNO CAMON 15 problems and solutions ever mentioned, apps crashing on smartphones aren't new. It can happen on any device, regardless of the operating system, brand, or app.

Nonetheless, here's what to do if an app keeps stopping on your CAMON 15 device:

• Force stop the app:
  • Find the affected app in your launcher and long-press it.
  • Tap App info
  • From there, tap "Force stop" to shut down the app.
• The issue might be affecting the system generally. Simply restart your phone to fix that.
• Clear the app’s cache:
  • Find the affected app in your launcher and long-press it.
  • Tap App info
  • From there, tap Storage.
  • Select Clear cache, and force stop the app again to see if it no longer misbehaves.
• Keep the affected app updated via the Play Store.
• Most times, you can fix an app crashing problem by uninstalling and reinstalling it.
• Ensure core system apps like Android System WebView, Google Play Services, Chrome, and others are up-to-date. Check for updates via the Play Store.
• Clear the junk files on your phone with the pre-installed Phone Master
• Make sure your phone software is updated.
• Sometimes, the latest version of an app or system update may cause your apps to malfunction. If none of the solutions mentioned above works for you, you may need to downgrade the app or system update. Now, that's tricky.

Related: How to fix apps keep crashing on android

6. CAMON 15 front flash keeps blinking

The TECNO CAMON 15 has a dual LED flash on the front that serves as a charging indicator. But unknowingly to some, it also serves as an alert for incoming WhatsApp calls when enabled.

If you’re irritated that your phone’s front flash keeps blinking, here’s how to disable it:

• Go to Settings
• Tap Social Turbo
• Disable Flashlight Notification

Also, disable flash for regular phone calls if available:

• Open the Phone app
• Click the Setting icon at the top right corner.
• Disable “Flash for calls.”

7. Unable to make WhatsApp calls on the TECNO CAMON 15

One of the uncommon but noticeable TECNO CAMON 15 problems and solutions people have mentioned is the inability to make WhatsApp calls. If you also face this issue on your phone, it’s mostly not related to internet connection problems or software bugs, but the Data Saver feature on the CAMON 15.

To make WhatsApp calls on your phone again, try disabling "Data Saver" and "WhatsApp mode." You'd find the toggle from the QuickSettings panel. Swipe down with two fingers to open the QuickSettings panel, then toggle off Data Saver and WhatsApp Mode.

8. Notifications not showing on the TECNO CAMON 15

Notifications are a brilliant way to keep you updated at a glance. But it makes little sense when they don't work, leaving you to open an app before getting the update you need. Whether you've been missing messages, news, weather update, or whatever because notifications are not showing in your TECNO CAMON 15, try these fixes.

• Notifications are hidden by default when you turn on DND on your phone. Before trying anything else, ensure your phone isn't in Do Not Disturb mode.
  • Go to Settings > Apps & Notifications > Do Not Disturb (DND)
  • Turn it off if it’s active.
• If a particular app, such as Messages, WhatsApp, Messenger, etc., is not posting notifications, ensure you’ve not blocked it via the device settings. Here's how to check:
  • Find the affected app in your launcher. Long-press it and tap App info.
  • Select Notifications and toggle on all the channels you want to be notified.
• Some apps also have custom notification settings. If you still don't receive notifications from such an app after enabling notifications from the device settings, check the app's settings for additional alert options.
• Bugs may also prevent your apps from alerting you. Ensure you keep your apps and system updated to avoid that.
• Restarting your phone can fix notification issues sometimes, too. Try it.
• If you still don't get notified by an app, ensure you've not restricted it from using battery/data in the background. Most apps need an active internet connection and background process to post notifications.
• Finally, you can try resetting app preferences to restore the default app settings. Here's how:
  • Navigate to Settings > System > Reset options > Reset app preferences.
  • Tap RESET APPS.

If nothing’s wrong with the app, your notifications should work now.

Related: How to fix Android notifications not working

9. TECNO CAMON 15 cannot connect to the camera

Three things usually happen when your phone says, "Can't connect to the camera." It's because another app is using the camera, the camera hardware is faulty, or it’s just a temporary glitch you can fix by restarting your phone.

To fix the "Can't connect to camera" issue on your phone, start by rebooting it. If you still meet the same problem, try the remaining solutions below.

• Chances are the camera is being used by another app. The fastest way to fix that is to disable camera permissions for all apps, except for the one you want to use. Here's how:
  • Open Settings > Apps & Notifications > App Permissions > Camera.
  • Click all the apps on the list sequentially and set it to "Don't allow."
  • After that, open your Camera app and grant permission to see if it's now working.
• If that didn't fix the issue, it might be a problem with your system Camera app. Follow these steps to reset it.
  • Long-press the Camera app from your home screen and tap App info
  • Click on Storage
  • Tap Clear data and confirm the action.
• If your camera is still not working, the hardware is probably faulty. Visit the service center for help.

Related: How to Fix “My Phone Camera Is Not Working”

10. TECNO CAMON 15 keeps pressing itself

The last TECNO CAMON 15 problems and solution we'll mention in this guide is fixing screen problems. Most times, your phone screen malfunction means it needs replacement. But sometimes, you can fix it with simple troubleshooting. Try these first before seeking professional help.

• Clean the screen with a soft cloth.
• If your screen is unresponsive, force the phone to restart by long-pressing the Power key for 10 seconds.
• Your screen may misbehave if the temperature is too high or extremely low. Ensure you’re in a temperate environment.
• Consider removing the screen protector if you have one.
• Check for physical damages, such as cracks, burns, discoloration, bubbles, etc. They can be a crucial reason your screen malfunction. Did you recently drop your phone on a hard surface, or it got in contact with water? You may need to replace it.

As earlier said, screen issues often lead to replacement. If none of the above tips fix the screen issues on your CAMON 15 device, kindly visit the service center for service.  

Related: How to fix a broken screen phone in Nigeria

Part 2. TECNO CAMON 15 Full Specifications and Features

Below are the TECNO CAMON 15 key specifications:

• 6-inches HD+ IPS display
• MediaTek Helio P22
• 4GB RAM
• 64GB ROM
• 48MP Quad Rear Camera with TAIVOS
• 16MP Selfie camera with flash
• 5000mAh non-removable battery
• Rear-mounted Fingerprint
• Face Unlock
• Launched in February 2020.

The TECNO CAMON 15 price in Nigeria is around N65,000. Being an almost 3-year-old device, it's hard to recommend for anyone in 2022. You probably won't find it as new in stores, too.

Nonetheless, it’s still a solid device that is worth repairing if damaged in 2022.

Part 3. Easy Ways to repair TECNO CAMON 15 screen

Looking for how and where to fix your TECNO CAMON 15 screen in 2022 can be tricky, especially now that it’s getting old. Nonetheless, the easiest and most reliable way to replace your TECNO CAMON 15 screen is to take it to the official service center.

Carlcare is the official customer service provider for TECNO, Infinix, and itel users worldwide. That's where you can get genuine spare parts and specialized technicians for devices from these brands.

To replace your TECNO CAMON 15 device easily, start by booking an online repair reservation with Carlcare.

Enjoy your TECNO CAMON 15 once again!

Now that you know everything about the common TECNO CAMON 15 problems and solutions, you can have a headache-free smartphone experience with no one's assistance. Refer to this guide when next anything goes wrong with your device and any Android devices.

For professional service, Carlcare is always at your service. Simply visit a Carlcare service center around you to repair your phone easily.

About Carlcare Service

Carlcare Service is the Official After-Sales Repair Centre for TECNO Smartphones. We make use of original accessories only for repairs, and when you choose to repair at Carlcare you’re covered by warranty for a period (should the issue reoccur), unlike with other external repair options.