TECNO CAMON 15 Pro: Common Problems In And How To Fix Them

Left image
Jide Mbaka

TECNO CAMMON 15 launched in  April 2020 , successor of its predecessor the CAMMON 12,  users seem to be quite happy with the performance of this device. It has been known to offer simply the best multitasking experience to the users and that’s because of its  Octa-Core processor. Its  chipset is another key hardware in the phone that is known to boost its overall performance up to a large extent.

With 4GB RAM and 64GB inbuilt storage space, this device is simply amazing and is known to have everything that a modern user expects from the present-day gadgets. However, users of this elegant phone continued to experience problems.

Part 1. Tecno Camon 15 Pro Full Specifications and Features

The Tecno Camon 15 Pro comes with a 6.53-inch display and boasts of a 2.3 GHz Octa Core Cortex A53 Processor with Android 10 (HiOS v6.01). It also comes with a 6 GB of RAM, an internal memory of 128 GB. It has a back / rear camera of 48 MP + 8 MP + 2 MP + 2 MP and a Motorized Pop up 32 MP front camera with a 4000 mah Li-Po battery capacity to push all this.

The design of the Tecno Camon 15 Pro, introduces a new style of the fashion trend to the Tecno world. It strives to be different from the normal Tecno design. At the back, you have a fake brushed plastic, along with a gradient along the edges.  there is a 6.53-inch LCD display, and unlike the Camon 15 it has no punch hole. The punch hole in Camon 15 is replaced by a pop-up camera, which launches once the camera is activated.

Tecno Camon 15 Pro comes with Android 10, HIOS 6.0, 6.6 inches IPS LCD Display, Mediatek MT6765 Helio P35 (12nm) Chipset, Motorized pop-up 32 MP with 1080p@30fps Selfie Camera, 4000 MAh Battery, 128 GB Storage, 6 GB RAM. Tecno Camon 15 Pro Price in Nigeria starts at NGN. 68,600 to NGN. 113,520 

Part 2. Common Problems In TECNO CAMON 15 Pro and How To Fix Them

In this article we will pivot the focal point of some issues, problem and solutions relating to Tecno Camon 15

  • Damaged or cracked Screen

Damaged or cracked screens can lead to an abnormal and unresponsive screen. To identify a cracked or damaged, remove your phone pouch, screen guard if worn and check using light, preferably sunlight for better view. Buttery fingers? Slippery fingers? Accidental maybe, who cares? Carlcare does.  Visit the closest carlcare service center for more enquiries and screen care, other phone services for a trusted customer satisfaction.

  • Face recognition

Users of the elegant problem have been displeased due to delay when unlocking their Camon 15 device. Sometimes facial recognition is denied to its users.


Unlock your phone using your password or pin or pattern. Go to your screen settings > passwords > security settings. Tap on it and go to your facial recognition.

Clean your front camera with a soft cloth, then reset your facial recognition by taking a facial selfie in an environment, with lots of light for a clear and visible shot. After, lock your phone and try it out.

If that doesn’t work out. Then visit the carlcare service center close to you or enquire online. Available on all social media platforms for more help and info.

  • Overheating issue

Tecno camon 15, successor of its predecessor the “Camon 12” packs a powerful processor and hardware chip (SoC) strong and fast enough for multitasking. With so much power packed in an elegant phablet comes at the cost of “overheating”. To identify  

  1. Make sure to use chargers compatible with your device, third party chargers aren't the best choice of charger to charge your Camon 15. Using a third party can frequently lead to overheating issues, also damage your battery in the process.
  2. Power banks used to charge should be checked to make sure it’s compatible with your device.
  3. Unsupported games and gaming regularly on your phone can cause it to overheat from time to time, due to the consumption of battery power. Take breaks to make your phone cool down, but this for only a short period of time the issue could still be persisting.
  4. Gaming on your can cause it to overheat from time to time, due to the consumption of battery power. Take breaks to make your phone cool down, but this is only temporary.
  5. Buggy or blocked apps can lead to overheating, make you use well-regarded developers and that you install apps from play store rather than unsecured websites. If any of the listed solutions fails to work you can get your Tecno Camon 15 examined and fixed by going to the closest carlcare service centers .
  • Fingerprint Sensor Malfunction on The Tecno Camon 15

Your phone fingerprint, like any other biometric device, requires a clean finger to unlock your device. Male sure you clean your If your hands are wet, moist, oil or dirty, the fingerprint may not function properly.

  Solutions To Fix Malfunctioning Fingerprint Sensor

  1. First and foremost wash your hands very formally. The problem can be dust or debris on the fingers.
  2. The operating system of your device might be working too much and that can cause the fingerprint sensor to malfunction. Check and take necessary action.
  3. Filled storage space also affects fingerprints. This is an issue that will manifest for a long time. Clear the storage, delete unnecessary files.
  4. Remove your fingerprint from your phone’s lock mode and re-add it, this may resolve the problem. You can take your device to any of calcare service centers to revert to the device’s previous Android software. Our technicians will assist you in restoring the previous system.

Display not functioning properly

   A common problem with Android phones, Tecno Camon 15 users especially. Users of the device claim and give reviews of how their phone malfunctions like it has some kind of malware attack. But not to worry, these suggestions can be helpful for your device.

      Solution To Fix a Screen Display Problem 

  1. Fixing a good screen that fits your screen is an ideal solution
  2. Using the recommended adaptor to charge your device, in order to avoid your phone panel from getting damaged.
  3. Make sure you uninstall dangerous apps from your device, then restart the device. Your device ought to operate normally after restarting it. If it still doesn’t work Try restarting it again or visit any of our carlcare service centers for assistance.
  4. Avoid accepting cookies from unsecured websites. Restrict unsecured and suspicious access and cookies seen on websites .
  • Lack of Memory

RAM is short for Random Access Memory. It is the device's working memory where all your apps, documents, music, videos, photos, etc., are stored.

The more apps, the more RAM usage. So there is no available space in RAM for the operating system.


You can install the lite version of apps like Facebook, Messenger, Twitter, Youtube, and more.recommend you to update your phone to the latest firmware.

The older version of  android is prone to Improper RAM management.

 Camon 15 Fast Battery Drain

Does your Tecno Camon 15 have a poor battery life? The fast battery drain on your device could be due to several factors anything from a bug in your phone's firmware or an app to hardware issues such as a dying battery.

Fix poor battery life of Tecno Camon 15

Screen brightness

High Screen Brightness is one of the biggest culprits of battery drain.

If you are constantly watching videos or browsing the internet, the screen will consume a lot of battery. Therefore, you need to check the screen brightness settings and lower them if necessary.


The screen can automatically adjust its brightness. To check the automatic adjustment, go to Settings > Display > Brightness and turn on "Adaptive Brightness."

WiFi Bluetooth & GPS

Using WiFi, Bluetooth, and GPS on your phone drains a lot of battery.

It's because these three features use up a lot of power. In addition, these three features are used by many applications on your phone for syncing and communicating with other devices.

When enabled on your phone, they can cause a significant drain on the battery. Therefore, you should keep these three OFF and turn them ON only when needed


The methods listed above simply promise to solve all of Tecno Camon 15 common issues. However, if you are unable to deal with the issue at any point, we recommend that you have your device examined or checked at any nearby authorized  carlcare service centers or seek online official support.

Need Further Assistance? Contact Carlcare

Whatever the issue is that you cannot handle, book a Carlcare service reservation, and we got you covered. Carlcare is the Official after-sales service center for all Infinix, Tecno, Itel, Oraimo and Syinix brands.

Carlcare provides support services in the form of professional repair and maintenance service ensuring that your phone is kept in optimal shape while you enjoy using it. You won’t find a better phone support service out there.