If you still use the TECNO SPARK 5 Pro as your daily driver today, you must have a sound reason to keep holding on to it, even after TECNO has released four new series after its launch. It’s no doubt that the device is still a solid budget phone after two years. But like every other smartphone, your chance of not facing any problem with it is pretty slim, which is why this article exists. Today, we look at the common TECNO SPARK 5 Pro problems and solutions.

If your device has been acting up lately, we're sure you'd find a solution to it in this article. But first, let's skim over its core specifications and feature to keep a tab on what to expect.

Part 1. TECNO SPARK 5 Pro Full Specifications and Features

 

Released	July 2020
Display	6.6 inches HD+ IPS display
Platform	MediaTek Helio 125 chipset Android 10
Memory	64GB ROM 3/4GB RAM
Camera	16MP Quad Rear Camera 8MP selfie camera Up to 1080p video recording
Battery	5,000mAh 6W charger
Others	Fingerprint (rear-mounted) 4G LTE/Wi-Fi/Bluetooth   USB OTG

The current TECNO SPARK 5 Pro price in Nigeria is around N50, 000 to N60,000. However, your chance of getting a new one in the store is slim.

Part 2. Common TECNO SPARK 5 Pro Problems and solutions

We dig out the common TECNO SPARK 5 Pro problems and solutions for them. Quickly navigate through this guide to see your phone's issue and solution to it.

1. Connectivity issues

Probably not the most reported issue, but some users have faced one or more connectivity issues on their smartphones. Whether your mobile data isn't connecting to the internet, Bluetooth not working, or Wi-Fi not connecting, you can quickly fix those by turning on/off Airplane mode or simply restarting your phone. If those didn't work, here are some fixes to try:

Fix Bluetooth connection issues on the SPARK 5 Pro

• Ensure your phone and the Bluetooth device are close enough during the initial connection. If not, try moving closer.
• Try restarting the Bluetooth device and your phone.
• Reset connection with the Bluetooth device on your phone:
  • Go to Settings > Connected Devices > Bluetooth
  • Tap Paired devices.
  • Locate the affected Bluetooth device name on the list and tap the cog icon next to it.
  • From there, tap Forget to reset the connection.
  • Now, pair the device to see if it works flawlessly.
  • Also, ensure your phone software is updated.

Fix Wi-Fi connection issues on the SPARK 5 Pro

• Simply restart the router by unplugging it from the power source, shutting it down, or removing the battery and wait 30 seconds before turning it on. Restart your phone as well.
• Ensure Wi-Fi is enabled on your phone and that the router is not in sleep mode.
• Ensure your phone is within a proximity range to the router during the connection.
• Reset router connection settings b with your phone. You’ll need the network’s password to reconnect to it.
  • On your SPARK 5 Pro, go to Settings > Network & Internet > Wi-Fi
  • Under Saved Networks, select the network you’re troubleshooting
  • Tap Forget on the screen to delete the connection from your phone.
  • Now, head back to the Wi-Fi settings to join the network again.
• Update your phone software to the latest version.
• If nothing works still, try resetting your network settings. More on that later.

Fix mobile data not working on the SPARK 5 Pro

• Ensure you turn on mobile data and the phone isn't connected to a Wi-Fi network.
• Turn on Airplane mode for 30 seconds, then off it again.
• Lookout for the network indicator (E, H+, 3G, 4G, 5G, ) in your status bar to confirm effective connectivity. If that's not showing, it means your mobile data isn't active, or you're in an area without coverage.
• Check your mobile plan to ensure your subscription is active.
• Contact your mobile operator to confirm if the network is down, or try another network provider.
• Reset your connection settings.

How to reset connection settings on the SPARK 5 Pro

• Go to Settings >System > Reset options > Reset Wi-Fi, Mobile & Bluetooth.
• Select the affected SIM card if you're on a Dual SIM connection.
• Tap RESET SETTINGS to take action.
• Now, restart your phone to see if it fixes the issue.

If you still face connection issues on your phone, ensure you're running the latest software on it. And if the problem started after updating your phone, you may wait for another update or visit Carlcare to roll back the software or factory reset your phone.

2. Fix apps not working properly on the TECNO SPARK 5 Pro

Apps malfunctioning is not an uncommon problem on smartphones, and it doesn't really matter if you use the most expensive one. From apps not responding to apps shutting down unnecessarily or some functions not working, there's no limit to what problem you can face with apps on your smartphone.

However, there are usually one or more solutions in most cases. Try the suggestion below to fix the common app problems on Android.

• Restarting your phone works wonders in most cases. Try it first.
• Sometimes, corrupted cache files make apps misbehave. Try clearing the affected app’s cache to see if it fixes the issue. Here’s how:
  • Locate the affected app in your launcher.
  • Long-press it and tap App info.
  • Select Storage
  • Tap Clear cache and try using the app again to see if it's still misbehaving
• Your apps may also misbehave if the current version is buggy. Visit the Play Store to ensure the affected one is updated.
• If you're still facing the same issue, simply uninstall and reinstall the affected app from the Play Store.
• Ensure that core system apps like Android WebView, Chrome, Google Play Services, and others are updated.
• Install all pending system updates.

3. Fix poor camera quality on TECNO SPARK 5 PRO

I’d say that the TECNO SPARK 5 Pro is an entry-level device and wasn’t made to be a camera champ whatsoever. So, don’t expect some crazy camera performance equivalent to some TECNO premium smartphones. That, however, doesn't mean you can't click excellent photos with the device.

If your pictures look blurry, unfocused, or poor on the SPARK 5 Pro, here are a few tips to improve them:

• Always ensure the camera lens is clean. Irrespective of the device, you won't get an excellent result if your camera lens is dirty. Try as much to keep it clean with a soft cloth.
• Take photos when there’s plenty of light. Avoid taking pictures in low-light conditions. If you must, use the flash.
• Shoot with the 4:3 aspect ratio and the highest resolution/quality available. The SPARK 5 Pro has a solid 16MP primary camera.
• If you can't get the camera settings right anymore, simply reset the camera app with these steps:
  • Long-press the Camera app icon in your launcher and tap App info
  • Tap Storage
  • Select Clear storage and confirm it.
• Phone manufacturers would often improve the camera performance and features via system updates. Ensure your SPARK 5 Pro runs on the latest software to enjoy the camera more.

4. TECNO SPARK 5 Pro laggy performance

The Helio A25 processor powering the SPARK 5 Pro is a solid chipset for basic tasks like calling, texting, social media, and playing some games. It should handle these tasks flawlessly in most cases, but don’t expect the same when you push it too far.

In that case, we don’t recommend it for running intensive apps and high-graphic games. However, if your SPARK 5 Pro lags during normal usage, here are a few tips to help boost its performance:

• Restarting your phone can fix performance issues in most cases. Try it before anything else.
• Low storage can affect the overall system performance. Ensure you have at least 10% free storage on your phone for optimal performance.
• Uninstall apps you rarely use to free up RAM space for the ones you use frequently. If you think you might need the apps in the future, you can freeze them instead to prevent them from always running in the background.
• Manually close all running apps from the recent panel to release memory usage.
• Visit the Play Store to update your apps to the latest version. Go to Settings > System > System Update to install all pending software updates.
• Avoid installing apps outside the Play Store. Some of them may contain a virus that makes your device run slowly.

5. Screen blackout while calling or listening to WhatsApp audio on the TECNO SPARK 5 PRO

It’s normal for your phone screen to turn off when you bring it close to your face during a phone call or WhatsApp audio playback. That’s the work of the proximity sensor, preventing accidental touches while on call.

However, some Android users said their phone screen always turns off when they make or receive calls or play an audio message on WhatsApp. In most cases, that is caused by a faulty proximity sensor. Here are a couple of tips to fix it on your SPARK 5 Pro:

• Take off your phone case and gently clean the upper part of the phone screen. The proximity sensor may misbehave when something else is covering it. So, ensure the top of your screen is clean.
• Restart your phone to see if it fixes the issue.
• If you recently installed a screen protector that covers the top of the screen with a black border, try removing it to see if it fixes the issue.
• Similarly, if your screen protector is old and has some dents near the proximity sensor, it might be time to replace it now.
• Make sure your phone software is up-to-date. Go to Settings > System > Software Update to check.
• If your screen is clean, but the issue keeps reoccurring, the proximity sensor is probably faulty. Visit the service center to get it fixed.

6. Fingerprint not working on TECNO SPARK 5 Pro

Whether your fingerprint sensor stopped working after an update or won't recognize your finger anymore, here are some fixes to try:

• A dirty/wet hand can’t work with fingerprint sensors. Clean the registered finger with a soft cloth and try unlocking again.
• Similarly, gently wipe the surface of the fingerprint scanner with a dry, soft cloth to clean it.
• Restart your phone to see if the sensor works now.
• Ensure your phone is updated.
• If the sensor is working (you can feel the vibration when you place your hand on it) but it can’t recognize your finger, try to re-calibrate it. Here's how.
  • Go to Settings > Security > Fingerprint.
  • Confirm your screen lock
  • Delete the existing fingerprints, then tap “Add fingerprint” to re-enroll your finger.
  • Follow the on-screen instructions to complete the enrolment
  • You can also add more fingerprints to make it easier to get into your device when there’s a minor injury, dirt, or dent on the primary finger.
  • However, you may need to visit the service center if the fingerprint sensor is still not working.

7. SPARK 5 Pro Keeps Rebooting

Recently, many Android users complained their phones keep restarting, using too much battery and getting hot incessantly. If you also experience this on your SPARK 5 Pro, here are a few fixes to try:

• For most users, the recent update of the "Device Health Services" (or "Health") app caused the reboot issue on the device. To fix that, kindly uninstall the update with the steps below.
  • Click to open the "Device Health Service" download page on Google Play Store.
  • If the app was recently updated, you'd see an “UNINSTALL” button on the screen.
  • Tap Uninstall to downgrade the app to its factory version.
  • Restart your phone now to see if it fixes the issue.
• Ensure you’re running the latest software on your phone. Go to Settings > System > Software Update to check and install pending updates.
• Keep your apps up-to-date.
• Low storage can keep your device rebooting if the system no longer has space to store new things. Ensure you have at least 10% free storage to keep your phone running smoothly.
• Press and hold the Power button for about 10 seconds to force the device to restart.
• If you noticed the problem started after installing some new apps, uninstall them first to see if they fix the issue.
• If nothing else worked, you may have to reset your phone to the factory setting.  

8. TECNO SPARK 5 Pro display issues

Though not as popular, one of the TECNO SPARK 5 Pro problems and solutions people seek is fixing their malfunctioning screen. In most cases, users with this issue either have a broken screen that needs replacement or some minor issues they can fix at home. Here are some things to try if your SPARK 5 Pro screen is misbehaving:

• Extreme dirt, lint, and moisture can make your screen irresponsive to touch. If your screen is dirty, gently wipe it clean with a dry, soft cloth.
• Wore-out screen protectors can also affect your display or simulate ghost touches. If your screen protector has some dents or almost peeling off, consider replacing it.
• Water damage is also a common cause of screen issues. If your phone recently got in contact with water (whether visible on the screen), take it to the repair shop to get it fixed. Better still, you can turn off the phone and wait till the water gets dried.
• A cracked screen (large or small) is a principal reason your display might act up. Check your screen for cracks, discoloration, or any form of damage. If you notice any of these while your screen misbehaves, we recommend replacing it now.

That’s pretty much all about TECNO SPARK 5 Pro problems and solutions.

Part 3. Easy ways to repair your TECNO SPARK 5 Pro Screen

Got a cracked SPARK 5 Pro screen? It's still very worth fixing in 2022! Carlcare is the official after-sales provider for TECNO, and that's where you can get the high-quality screen replacement service for the SPARK 5 Pro. Even as the device has aged over two years, you probably won't find most of its spare parts in third-party shops.

To replace your SPARK 5 Pro easily, start by booking an online repair appointment with Carlcare. It makes the process faster and less stressful since you don't have to stand in a queue or get disappointed with the unavailability of spare parts. You can also check the replacement cost while making the reservation.

When you’re ready to fix your TECNO SPARK 5 Pro, Carlcare is your best bet for the most-reliable job.