Facebook Messenger is one of the most popular Instant Messaging apps both on Android and iOS. Arguably everyone who has a Facebook account uses Facebook Messenger to chat with friends and families because of some of its unique features like Chat Heads, Messenger Rooms, and others.
However, one issue that ruins user's experience is the Facebook Messenger no sound problem. Whether you use the standard Messenger app or Messenger Lite, here's a quick way to solve the notification problems on your phone.
Before we dive into how to fix messenger the sound issue on your Facebook Messenger, ensure you have an active internet connection on your phone. You should be able to send/receive messages if you have an active internet connection. Also, ensure DND mode is also turned off in settings. If all these are in check and you still can't receive notifications on your Messenger app, move to other solutions below.
Check the app settings and ensure the notification is on.
Attacking this issue squarely, the first thing you should check is if the Messenger notifications are turned on and set to make a sound. Sometimes, you might receive notifications but not make a sound if they're set to silent. There are two ways to check that. Check them below.
Via the Messenger settings.
- Open the Messenger app.
- Tap on your Profile
- Tap Notifications & sounds
- Go through the sound settings and ensure to toggle on all necessary options.
Via your device Settings.
- Open your app drawer and locate the Messenger app.
- Long-press on the Messenger app and then tap App info or Manage App.
- In the settings menu, click
- Go through the notification options and ensure you turn on all the relevant ones. Also, ensure they're set to make sound or Alerting so you won't miss any of your notifications.
Last, before you move on to other fixes below, if the Facebook Messenger sound is not working from a particular chat, ensure you're not muting them on the Messenger app. Here's how to check that.
- Open the Messenger app and locate the affected chat/group.
- If the chat is muted, you will see the 'mute' icon near it. If so, kindly long-press on the chat and tap Unmute notifications.
Turn off sleeping apps and Data Saver
On Android, there are various ways to manage your resources. These include an option to put an app to sleep when you're not using it, and an option to restrict background data access. When these two functions are activated, they may also affect the proper functionality of your Messenger app when you're not using it.
If the messenger sound is still not working after following the steps above, kindly turn off Battery Saver, and then disable Data Saver as well. You can find these two options in the quick-setting panel, just swipe down the panel and disable them.
Clear the app cache.
Just like every other Android app, Facebook Messenger stores some data temporarily, commonly known as cache, which makes the app run efficiently and use fewer resources. Even though this cache is useful for the app to run smoothly, it can sometimes make the app malfunction if it's too much or the cache is corrupted. In this case, you might have to clear the cache data for your Messenger app to fix the Facebook Messenger notification issue. Here's how to do that.
- Open your app drawer and locate the Messenger app.
- Long press on it and tap App info or Manage app.
- In the app's settings, tap on Storage & Cache
- Now tap on Clear cache, and then Clear storage also. (You must log in your account details again).
Download the latest app.
If you're running an outdated version of an app, there are chances that it has bugs, or it's getting too old for your operating system. In the existence of such things, your Facebook Messenger notifications may not work properly. In this case, updating the app might help fix it. Simply check for any available update for the Messenger app via Google Play Store and install it.
Uninstall and reinstall the app.
If clearing the cache and storage data doesn't fix the Facebook Messenger any sound issue, try re-installing the Messenger app. Here's how to do that.
- Open the Google Play Store on your phone.
- Search for the Messenger app.
- Tap Uninstall to delete the app.
- Now tap Install to re-install the Messenger app.
Factory reset.
If none of the above fixes works for you, the ultimate solution to try is resetting your phone. Though, this will erase all your apps, files, photos, etc., but could help fix such a situation. Before proceeding to factory reset your phone, ensure you have a dependable backup, then proceed to the following steps to reset your phone.
- Open your device Settings.
- Scroll down and select
- Open Reset options.
- Tap on Erase all data (factory reset).
- Confirm your password, then let the reset process begin.
Please note that it would take more time to complete booting, ensure not interrupt the process. You can then safely restore your backup, install Messenger, and continue enjoying it. When you’re looking for “How to recover my Facebook page,” this guide will help you.
